AT&T Employee Reviews in Houston, TX

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5.0
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n/a
Premise Technician Level II (Former Employee) –  Houston, TXAugust 16, 2019
None Applicable the experince was what it was. i choose not to speak on prior jobs due to the fact that if it was great i would still be there. and im not
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1.0
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Sucked
Retention Customer Service Lead (Former Employee) –  Houston, TXAugust 16, 2019
Unprofessional anyone can work there. Managers were sleeping with staff. Employees fighting in call center and outside. Very unprofessional environment.
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4.0
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Great benefits
TECHNICIAN SPECIALIST (Former Employee) –  Houston, TXAugust 15, 2019
If you are going in as anything other that telephone service you may be able to stay and retire. Those that came in on telephone service only were pushed out without training to move to other areas with comparable money.
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5.0
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Work at At&t
Global Operations & SVCS Service Representative (Current Employee) –  Houston, TXAugust 14, 2019
At&t is a great employment with a great environment. We are all team players and help one another out. I would say it’s a stress free environment since you work with very little supervision.
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2.0
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N/a
Wire Technician (Former Employee) –  Houston, TXAugust 14, 2019
No adequate training to help employees struggling or lacking one skill or the other. Managers are looking out for themselves and careless about those that they over see
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5.0
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If you like working outdoors this is the place to be
Technician (Former Employee) –  Houston, TXAugust 12, 2019
After you leave the garage you are your own boss.
Have to be safe and efficient at all times.
Handle obstacles in the line of work as you go on your day.
Not all facilities line up while your in the field.
Takes time to complete each job in a professional manner.
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2.0
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Att
Customer Service Representative (Current Employee) –  Houston, TXAugust 7, 2019
There is no PTO time until 6 months on the job and no sick time available. Pay is good but no work life balance and the job is very stressful with no breaks to truly take care of your mental wellness with dealing with customers anger and verbal abuse daily from customers and some staff.
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4.0
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U can make decent money here
Customer Service Representative (Former Employee) –  Houston, TXAugust 6, 2019
Good place to get your money up but management can be messy. If your looking to advance fast there are opportunities but things change a lot so be great at what you do
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3.0
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Fun at first then things got worse
Sales Rep (Former Employee) –  Houston, TXAugust 3, 2019
The job was fun and lucrative at first but the management started making huge mistakes. They would more often then not short me on hours, which would in turn make my paycheck suffer.
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1.0
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Don't even bother
Sales Support Representative (Former Employee) –  Houston, TXJuly 26, 2019
When I started working at at&t it was my dream job, pay was great, management was amazing, sales representatives were always happy to work because the commission they used to make was outstanding but all that started to change for the worse. At&t started to include more products to sell while decreasing commission, some management wouldn't even protect you if you were getting yelled at by a customer. Simply everything of what used to be a great company is now gone so if you can stay away from here the better you are of.
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5.0
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Great place to work
Customer Service Representative (Current Employee) –  Houston, TXJuly 22, 2019
It’s a great place to work. I love the people overtime is always available. They have a lot of perks and bonuses. The hiring process is a bit long. But I love it
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5.0
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Great place
Customer Service Representative (Current Employee) –  Houston, TXJuly 21, 2019
Like any other job, it’s what you make it! Always keep in mind that the customers are mad at the company, at not you, you’ll be fine! It’s a great place to advance in the company
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5.0
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Great Place to grow and learn
Integrated Solutions Manager (Current Employee) –  Houston, TXJuly 18, 2019
Very well structured company with many opportunities. Always a vision driven company ready and willing to expand into new and exciting opportunities that will allow growth for the company as well as its employees.
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5.0
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Great time
Retail Sales Consultant (Former Employee) –  Houston, TXJuly 17, 2019
Amazing time and company loved the people I worked with on a daily basis. Enjoyed the aspect of meeting new people and helping them with problems and finding the best solution
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3.0
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No opportunity for advancement
Premise Technician (Former Employee) –  Houston, TXJuly 17, 2019
Work is always the focus for the company. Employees don't have time to pursue further education. Work in inclement weather, regardless of the severity, w/o hardard pay.
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1.0
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at&t
Retail Sales Consultant (Former Employee) –  Houston, TXJuly 16, 2019
don't get used to one manager they come and go. if you work in a high volume store you have the potential to make decent money. They change the pay scale often and can make it hard to reach all your monthly goals.
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2.0
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The Dark Hole
Prem/Fiber Tech (Former Employee) –  Houston, TXJuly 15, 2019
This management will target you if you have a voice. Keep your head down and be happy with the poor treatment. Policy changes only happen to get back at employees. Honorable men get skipped for advancement while the buddy system prevails. THE UNION WILL NOT PROTECT YOU. PICK A DIFFERENT DEPARTMENT. The turn over rate is 63%. Why do you think they always hiring?
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1.0
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na
Customer Service Retention (Current Employee) –  Houston, TXJuly 14, 2019
This is not a great company to work for, the management is no consistent. They promotions are based off of favortism, and there is no opportunity for advancement no matter how great you are at your job.
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3.0
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not a fun place to work
Integrated Sales Support Lead- In Home Channel (Current Employee) –  Houston, TXJuly 7, 2019
Too much micromanagement bottom line driven not employee driven , highly political .Benefits are good , chances of promotion are not . The team that I work with is awesome .
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3.0
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Bearable if you have the right team.
AT&T Customer Service Representative (Former Employee) –  Houston, TXJuly 3, 2019
We went through several manager changes. Some were terrible and some were great. It seemed like commission was always being restructured and we were starting to get paid less. The company expects you to sell all services but does not pay fairly. There are good perks like employee discounts, tuition reimbursement and other benefits. If its understaffed, its very stressful. They expect you to take your time with every customer but also sale to pitch everything to every customer. They expect you to meet sales goals every day even it's super slow. There is alot of micromanagement and expect your manager to ask you alot of questions about every single customer you get. There are occasionally extra incentives to get you to sell and contests as well. Hours can vary as you can end up staying really late with customers.
Pros
incentives, benefits
Cons
commission pay going down, quotas
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Overall rating

3.8
Based on 37,459 reviews
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3.4Work/Life Balance
4.0Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.5Culture

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TOP50%
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