AT&T Employee Reviews

3.8
Overall rating
Based on 29,037 reviews
Ratings breakdown
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Found 27,326 reviews matching the search See all 29,008 reviews
4.0
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Great place to work.
Customer Service Representative (Former Employee) –  IllinoisJune 13, 2018
At&t was a challenging job, as every day is different. Assisting customers with their plan, bill and service, makes this job so enjoyable. Resolving customers issues, makes you feel good at the end of the day.
Pros
Always educating the reps
Cons
Shift bids.
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4.0
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At&t
Prime Business Account Manager, Mid-Market (Current Employee) –  Nutley, NJJune 13, 2018
Great place to work with great benefits, work/life balance and great management. Staying focused is the most important aspect of the job, stay focused on your numbers!
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4.0
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Great company to work for
Manager, U-Verse Field Operations (Former Employee) –  Houston, TXJune 13, 2018
AT&T is a great company to work for. The company provides employees the opportunity to grow in their chosen careers within the company. If offers employees the opportunity to learn new technologies and if you want to further your education, the company offers you tuition assistance
Pros
The opportunity for career developement
Cons
Work and family life incompatibility
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2.0
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career advancement
Principal Technical Architect (Former Employee) –  Atlanta, GAJune 13, 2018
there is 0 chance of upward career advancement if you work for the same type of job.

The culture has a lot internal politics that stop departments from cooperating
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3.0
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bad management
Wire Technician (Former Employee) –  Charlotte, NCJune 13, 2018
Had a fantastic supervisor my first year and a half. After that, they moved a supervisor in to start firing people because of lack of work. He was sent to lower the amount of people working for the company
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3.0
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Good Team
Process Consultant - ITSM consulting activities (Former Employee) –  Atlanta, GAJune 13, 2018
The Team I worked with was good, motivating and fun. Was working remotely and had to commute to work for few days in the week. The Management vision was good and very directional.
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4.0
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Life at AT&T
Senior Product Program Manager (Former Employee) –  Atlanta, GAJune 13, 2018
A typical work day consist of 2-5 conference calls to lead projects. There is very little job security at AT&T which greatly affects the culture. The constant workforce reduction puts a lot of strain on the remaining individuals reducing the work-life balance and adding to the stress level of those employee. You do learn a lot about how managing big projects and learn to adjust to the increasing responsibility.
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4.0
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Great place to work until they arbitrarily cut your job
Specialist, Client Tech Administrator (Former Employee) –  IndianaJune 13, 2018
Quality of this company depends wildly on which segment in which you work. Nothing but sales is valued, and random cuts to staff are common (followed by hiring when they turn out needed). On the other hand, excellent benefits, good work-life balance. Seldom really trains people, but does require lots of hours of video viewing of management pontification. On the whole, they do leave you alone to do your job.
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1.0
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Inconsistent with demands that are unattainable
Campaign Customer Service Representative (Current Employee) –  Las Vegas, NVJune 12, 2018
This call center is a joke. It's run by chickens with their heads cut off. They offer commissions but make them really close to impossible to attain, growing more difficult with each passing month.
Pros
none
Cons
everything
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3.0
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currently a stable job. Many changes in industry
Customer Service Technician (Current Employee) –  Fort Worth, TXJune 12, 2018
Employee benefits are decent for health, dental, and vision care.

Paid vacation time is a plus

Direction from upper management not always clear or concise.
Pros
decent benefits
Cons
Company rules and direction for employees changing.
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5.0
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Fun and productive work environment.
AT&T Sales Representative (Former Employee) –  Farmington, NMJune 12, 2018
Our Retail Sales Consultants build solutions for our valued customers and meet/or exceed key sales objectives. They work with a full portfolio of awesome products including wireless, connected car, and wearables. They also offer integrated, seamless, and smart entertainment options including DIRECTV & DIRECTV NOW.
Pros
Commissions
Cons
Manager was racist
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4.0
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The hardest part in my carrer
Jr. Salesforce Developer (Former Employee) –  Chicago, ILJune 12, 2018
Very possessive in work culture and very short breaks and moreover very short time given for final project submission.It is very hard to manage my job.
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5.0
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AT&T is an excellent, diverse company to work for!
Mobility Sr. Quality M&P Process Manager (Current Employee) –  Minneapolis, MNJune 12, 2018
AT&T provides its employees with great benefits, the opportunity for training and development and promotion. There is opportunity to learn from others through various mentoring programs and the company is always seeking to better its services and improve its customer base.
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2.0
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Na
Retail Sales Consultant (Former Employee) –  Charleston, SCJune 12, 2018
I would not suggest working retail for AT&T. the environment was very toxic. Poor team work and management. Not much room for advancement unless you are part of the "good ole boys club" Now this was 15 years ago so things could have changed.
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5.0
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Great place to work
Network Force Load Analyst (Current Employee) –  Birmingham, ALJune 12, 2018
I have enjoyed my 10 plus years at AT&T. We have been on the cutting edge of technology and that kept the job fun and interesting. I work with a lot of smart people and we are able to collaborate on lots of projects. I would love to be there until I retire. The drawback of such a changing environment is the job you do today, may be gone really soon so you have to continue to retool yourself. That is also good to continue to learn but it is not always in your hands.
Pros
Great job with great pay.
Cons
Constant fear of layoffs
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4.0
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Great Place To Work
Implementation Project Manager (Former Employee) –  Glen Allen, VAJune 12, 2018
Great Place To Wok I really enjoyed being apart of the team. Everyone was beyond fair, management was excellent. Everyone was very supportive in my career moves.
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5.0
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AT&T is a great company
Retail Account Executive (Former Employee) –  Rocky Hill, CTJune 12, 2018
AT&T was the best company I worked for. The developed you as well as supporting you in any career choice that you can make. I was able to advance in the company very easily.
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4.0
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Good place to work.
Lead Retail Sales Consultant (Current Employee) –  Palm Desert, CAJune 12, 2018
High pressure sales job. Like any sales job, they want you to sell everything under the sun. Directv is the hot thing right now. Do not go in expecting to sell phones. Your job is to move the customer from phones to tv.
Pros
Schedule month at a time, 3 weeks of vacation.
Cons
Pay is cut every year.
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4.0
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Great place to work with good benefits and pay.
BUSINESS LOYALTY REPRESENTATIVE (Former Employee) –  Greensboro, NCJune 12, 2018
The only down side to this job is that the Greensboro, NC location is a union shop. Because of this, your pay is not based on your ability or merit. Everyone is paid equally based on tenure.
Pros
Great pay and benefits
Cons
Hours
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3.0
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na
Service Technician (Former Employee) –  Wilmington, NCJune 12, 2018
Worked as a service technician in the southeast part of North Carolina. Install and repair for residential and business for land lines and internet services
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