Promised so much and lied so much
The training is detailed but you are not taking simple calls they are complex research calls. Most of the time you must email another dept to look into it and tell the customer to call back, rarely is it a one call resolution. Most managers do not take escalated calls and being on the phone with an irate customer for over 30 mins is the norm. People ...
Prosthe people are awesome tons of food
Conslack of coverage lack of management backing