AAA Carolinas Employee Reviews

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5.0
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Ok place to work
Accident Recovery Supervisor (Former Employee) –  Greenville, SCJanuary 30, 2019
Its a tedious repetitive grind. Your location changes daily. Not a lot of support from the upper management and a lot of pointless rules in place make the job harder than it has to be.
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5.0
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Great workplace, love my coworkers and it feels like a family!
Travel Agent (Current Employee) –  North CarolinaJanuary 27, 2019
Yeah the starting pay isn’t well, but after being with the company for a year you have potential to move up! You start domestic travel and move up in a couple of years to International... which makes sense because it can be overwhelming when you first start booking vacation packages. But your coworkers are there to help you out and help you succeed! This was my first job out of college and I couldn’t have asked for a better place to be employed. I love AAA!
Pros
Great work environment, great CEO and upper management, most weekends off, PTO and FAM trips!
Cons
Starting salary
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2.0
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good place to work
Call Center Agent (Former Employee) –  Roanoke Rapids, NCJanuary 23, 2019
Helping members with emergency road side assistance needs. Sending tow trucks when members were broken down, changing tires, replacing batteries, offering car rentals, trip tickets, vacation packages and car care center appointments.
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3.0
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Growing company
Agency Processing Specialist (Current Employee) –  Charlotte, NCJanuary 10, 2019
its a growing company that is managing high turnover and system issues. love the ethics of the company, good work life balance, just not enough salary
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5.0
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fun place
Road Service Coordinator (Former Employee) –  Roanoke Rapids, NCDecember 28, 2018
learning experience. training was excellent. management was good as well. flexible hours and shifts. breaks were great overall environment was very pleasant
Pros
meeting different people all over the states
Cons
out lay of the center
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2.0
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n/a
Dispatch Specialist (Former Employee) –  Roanoke Rapids, NCDecember 17, 2018
The job was okay. Not somewhere to work for years but to just to get by. Take a lot of calls on a daily basis but depends on the forecasting for the calls.
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1.0
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Horrible-insurance department
CSR/insurance agent (Former Employee) –  Winston-Salem, NCDecember 13, 2018
Stressful!! Management is so bad. They do not care about anything but numbers! Their system is NOT worth learning because it doesn't work. A typical day for me was the worst everyday!
Pros
benefits and paid time off
Cons
management, computer system
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3.0
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Good Experience
Insurance Customer Service Representative (Current Employee) –  Charlotte, NCDecember 12, 2018
Great place to work, they have excellent benefits, management just need to improve. It's insurance it's not easy but it's just the nature of the business.
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4.0
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Productive Fast Pace
CSR Supervisor Agency Call Center (Former Employee) –  Charlotte, NCDecember 10, 2018
Very busy center friendly and great culture! Work load can be a bit excessive at time may require additional hrs to complete.
great benefits and they are always finding ways to improve it.
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3.0
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Great benefits, poor compensation, unreasonable job expectations
Service Writer (Current Employee) –  Steele Creek, NCNovember 29, 2018
Job was stressful, you don't get the tools or support you need. management does not care about staff, just their metrics. In my job the metrics and requirements are impossible to meet. Management acknowledges this, but no adjustments are made. Benefits are great but no job security, No holidays, Very poor work/life balance.
Pros
Great benefit package
Cons
Bad management
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2.0
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Poor MAnagement
Travel Agent (Former Employee) –  Charlotte, NCNovember 25, 2018
This company was never a secure place of work. If you didn't meet your quote or if the manager didn't like you , usually that meant you were out the door very soon.
Pros
Health benefits
Cons
Manatory meetings that you didn;t get paid to do.
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3.0
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High Turnover Rate
Service Advisor (Former Employee) –  Charlotte, NCNovember 17, 2018
Upper management is a revolving door, and at the store levels the turnover rate is incredibly high. This could be due to poor management in a lot of locations, the long hours, or pay scale.
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1.0
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AAA represents all that is bad in the insurance agency
Sr. insurance consultant (Former Employee) –  South CarolinaNovember 15, 2018
The problem always starts from the top. They want too much too fast thus causing higher rates to customers and lower pay for agents. AAA is a good ol boys company. The fights, heavy drinking, and car accidents by management should tell you all you need to know about this company. They want you working 50-60hrs per wk but with dock you if you are 2mins late.

Don't be fooled by the promise of bonus $ because you will never see it.
Pros
Good benefits
Cons
commission, management, work life balance, and unethical.
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5.0
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Great Company To Work For
Member Relations Coordinator (Current Employee) –  Charlotte, NCOctober 17, 2018
AAA is a great company to work for overall. They offer online classes through their intranet for ongoing training and additional material is readily available for each department. The benefits are great, the incentives are good and they invest in their employees. The hardest part of this job is finding vacancies because once you become an employee, most people never leave and end up retiring there. The most enjoyable part of working for AAA is working with the people, upper management normally inter mingles with the other employees making it feel like one big office family.
Pros
friendly environment, most departments are off on weekends
Cons
no cons for me.
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1.0
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Management needs a change
Automotive Technician (Former Employee) –  Cary, NCOctober 12, 2018
Your direct manager will possibly be great or horrible. Upper management is crooked and only out to make themselves look good. Corporate atmosphere. Cheapest parts sold at 60% markup. Out to get the customers money and doesn’t care about the rest. So many other better places to work. You’ve been warned!
Pros
Large company so good benefits, profit sharing.
Cons
Management, no weekend off
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2.0
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Management is terrible!!
Travel Sales Specialist (Former Employee) –  South CarolinaSeptember 18, 2018
From the CEO down to branch management, there is a recurring theme of incompetence. While working as a travel sales specialist, there is opportunity for advancement through the levels but, from almost my first day, I was in a situation where I was placed on the desk with very little training and ZERO support from the manager. There are resources available to answer questions for you but that is in the form of a website they use in a question/answer word document format. The work week starts on Saturday and runs through Friday so, it's not uncommon to be scheduled 6 straight days which can quickly lead to feeling as though there is no work/life balance.
Pros
Opportunity to travel
Cons
Lack of care and concern for employees work/life balance, POOR management, lack of training
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2.0
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Not a great place to work
Travel Sales Specialist (Former Employee) –  Charlotte, NCSeptember 9, 2018
Hostile and slow environment. Took 4 years to get 30K a year, they start at $10 per hour for a lot of work and pressure. They don’t care about their employees. They expect you to create miracles in a poor location.
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3.0
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Stay far away
Licensed Bodily Injury Adjuster (Current Employee) –  Charlotte, NCSeptember 7, 2018
The company is new to insurance. They do not have the systems and processes that larger companies have. They are learning the dos and don'ts as they go. Management is a mess. There is no real structure.
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1.0
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Stay away from AAA at all costs-- Seriously
Shop Technician (Current Employee) –  Columbia, SCSeptember 6, 2018
Not a good place to work. above store level management only cares about money! They don't care if you're short on staff or anything else. They just want the numbers at the end of the day.. I have been there several years. It's a horrible place to work.. I'm being very serious! I have also worked at several different locations... same stuff
Pros
decent health insurance but very expensive
Cons
no lunch.. work til you drop!
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4.0
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Call Center
Roadside Coordinator (Former Employee) –  Roanoke Rapids, NC 27870September 6, 2018
Taking inbound calls from AAA members for eight hours straight. Making sure members got to a safe location. Sending out the correct service the member needs.
Pros
good paid time off and benefits
Cons
steady pace
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Overall rating

3.4
Based on 208 reviews
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3.3Work/Life Balance
3.5Compensation/Benefits
3.0Job Security/Advancement
3.0Management
3.3Culture

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2.7Personal Development

2.5Career Opportunities

2.7Family Support

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