Great workplace, love my coworkers and it feels like a family!
Travel Agent (Current Employee) – North Carolina – January 27, 2019
Yeah the starting pay isn’t well, but after being with the company for a year you have potential to move up! You start domestic travel and move up in a couple of years to International... which makes sense because it can be overwhelming when you first start booking vacation packages. But your coworkers are there to help you out and help you succeed! This was my first job out of college and I couldn’t have asked for a better place to be employed. I love AAA!
Great work environment, great CEO and upper management, most weekends off, PTO and FAM trips!
Call Center Agent (Former Employee) – Roanoke Rapids, NC – January 23, 2019
Helping members with emergency road side assistance needs. Sending tow trucks when members were broken down, changing tires, replacing batteries, offering car rentals, trip tickets, vacation packages and car care center appointments.
Great benefits, poor compensation, unreasonable job expectations
Service Writer (Current Employee) – Steele Creek, NC – November 29, 2018
Job was stressful, you don't get the tools or support you need. management does not care about staff, just their metrics. In my job the metrics and requirements are impossible to meet. Management acknowledges this, but no adjustments are made. Benefits are great but no job security, No holidays, Very poor work/life balance.
AAA represents all that is bad in the insurance agency
Sr. insurance consultant (Former Employee) – South Carolina – November 15, 2018
The problem always starts from the top. They want too much too fast thus causing higher rates to customers and lower pay for agents. AAA is a good ol boys company. The fights, heavy drinking, and car accidents by management should tell you all you need to know about this company. They want you working 50-60hrs per wk but with dock you if you are 2mins late.
Don't be fooled by the promise of bonus $ because you will never see it.
commission, management, work life balance, and unethical.
Member Relations Coordinator (Current Employee) – Charlotte, NC – October 17, 2018
AAA is a great company to work for overall. They offer online classes through their intranet for ongoing training and additional material is readily available for each department. The benefits are great, the incentives are good and they invest in their employees. The hardest part of this job is finding vacancies because once you become an employee, most people never leave and end up retiring there. The most enjoyable part of working for AAA is working with the people, upper management normally inter mingles with the other employees making it feel like one big office family.
friendly environment, most departments are off on weekends
Your direct manager will possibly be great or horrible. Upper management is crooked and only out to make themselves look good. Corporate atmosphere. Cheapest parts sold at 60% markup. Out to get the customers money and doesn’t care about the rest. So many other better places to work. You’ve been warned!
Travel Sales Specialist (Former Employee) – South Carolina – September 18, 2018
From the CEO down to branch management, there is a recurring theme of incompetence. While working as a travel sales specialist, there is opportunity for advancement through the levels but, from almost my first day, I was in a situation where I was placed on the desk with very little training and ZERO support from the manager. There are resources available to answer questions for you but that is in the form of a website they use in a question/answer word document format. The work week starts on Saturday and runs through Friday so, it's not uncommon to be scheduled 6 straight days which can quickly lead to feeling as though there is no work/life balance.
Opportunity to travel
Lack of care and concern for employees work/life balance, POOR management, lack of training
Hostile and slow environment. Took 4 years to get 30K a year, they start at $10 per hour for a lot of work and pressure. They don’t care about their employees. They expect you to create miracles in a poor location.
The company is new to insurance. They do not have the systems and processes that larger companies have. They are learning the dos and don'ts as they go. Management is a mess. There is no real structure.
Not a good place to work. above store level management only cares about money! They don't care if you're short on staff or anything else. They just want the numbers at the end of the day.. I have been there several years. It's a horrible place to work.. I'm being very serious! I have also worked at several different locations... same stuff