Good benefits but low pay
Customer Service Representative (Former Employee) – Roanoke Rapids, NC – April 19, 2018
AAA Carolinas is a call center for roadside assistance. There is so much to learn. They train you, but training only gives you a little insight on the job. Really once you actually start doing the job, you learn more and become better and more confident. You must be a people person, because you deal with so many different personalities over the phone. Sometimes the customers are frustrated and a bit rude, but you must maintain a professional attitude at all times. All calls are recorded, and they listen to calls randomly. So, if caught, you could lose your job for mistreating people. Also, you must meet quality, if not they will take your pay back down until you get it back up or even fire you.
Good benefits, discounts, and incentives
Pay is too low, supervisors not very friendly