AAA CLUB ALLIANCE
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  • What is the work environment and culture like?
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43 questions

I would have the other contact centers hire enough people to take their own calls. Newark Delaware office takes majority of all of the incoming calls because the other call centers aren’t as busy or have the staff. Well if those centers hired the staff we would not get all of the escalation calls that they caused.

Answered September 7, 2020

The work environment is stressful because AAA created it and there is no signs of anything changing anytime soon. They do not respect longevity, you are only a number, and don't expect to make a good salary. Their compensation is horrible compared to the industry standard. You will never be able to get promoted. For all the work you do the paycheck won't reflect it all.

Answered June 28, 2020

Will tell them the truth. Its a shame....could be a great company.

Answered December 15, 2017

High deductible health plans by Highmark Bluecross Blue shield

Answered November 13, 2018

Yes but training is 3 weeks long

Answered September 14, 2017

Surveys, which are sent to emails, determine your monthly bonus of hard work per sales on the front line that are required, but dmv surveys are included in those surveys. Dmv customers are out of our control, its a disappointment. AAA used to look out for their employees and listen to their needs. Look elsewhere for a Company that rewards your sales goals and has a simple calculation so you can achieve and exceed those goals every month. Not only is it difficult to figure your score sheet, but they are a month behind in paying you.

Answered July 10, 2018

Call center is open 7 days a week 6am -12 midnight.

Answered October 2, 2017

You’re pretty much stuck in the same shift because there is no schedule bidding to change hours. You can swap a shift with a coworker here and there if it’s approved by your supervisor.

Answered September 7, 2020

3rd party platform they use for references requires emails or cell phone numbers only. So they can verify and you're expected to make sure these people are around or else they won't proceed. 5 references and 2 are supposed to be bosses.

Answered September 23, 2020
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