INSURANCEAGENT (Former Employee) – WV – October 11, 2018
They promise the moon on commission. Don't believe anything they say, they will lie right to your face. You make decent $ during training for 6 month but that will soon be cut short maybe not the full 6 months, then they pull the rug out from you- total commission They have a product that is not competitive in the insurance industry. You are spending more time on selling memberships and and meeting silly quotas to meet your tier for your pay. Sales quotas constantly changing ( 3 times in one year). Basically your are working for $15.00 Hour, then you will be wrote up for not making un reachable quotas each quarter 3 write up's --your gone. Management had their favorites only ones that sold because they were spoon fed leads and phones calls You are competing with your own company there are too many independent agents selling aaa insurance that don't have to have the quotas you will have to sell.
Sales Representative (Current Employee) – Pittsburgh, PA – May 7, 2018
Insurance and membership sales agent was a very fast paced position that made the day go quickly. Rarely any downtime, but the pay and incentives were well worth it. I have found all levels of management to be very supportive and the training before you start in sales is the most I have received working with other insurance companies. They really want their agents to know the product to provide the best service for their customers. It is fast paced and highly competitive but you will be rewarded for hard work by great commission and paid trips to wonderful places!
Dispatcher (Current Employee) – Pittsburgh, PA – May 6, 2018
Management is fabulous and fair. A typical workday is busy and fast paced. There are always new changes and challenges daily, which I thrive on. The hardest part of the job is not being able to give out hugs to the members who really can use one when they are having an awful day.
Auto Travel Counselor (Former Employee) – Brookville, PA – April 16, 2018
I loved my job here. If the benefits had been more affordable for part time employees, I wouldn't have left. After my divorce, tho, I needed full time work with benefits. AAA pays competitive wages and the office I worked in had great people to work with.
AAA East Central used to be an enjoyable place to work. However, the culture there has changed since being bought by ACE of Southern California 2 1/2 years ago. There is pressure to meet all kinds of monthly goals and if they are not met, you can go on probation and possibly be terminated for not meeting those goals, and this goes for even long time employees. They will let you go in the blink of an eye no matter how well you perform in other areas. Monthly goals MUST be met and this involves getting/selling a certain number of: Credit cards, travel and insurance referrals and auto/home insurance policies. Clients are sent out customer service cards to review their experience with AAA and you must get the highest rating or you can again be put on probation for that reason. Atmosphere/job culture is also strained as employees are constantly afraid they will be terminated. They sometimes advance from within but not normally. So, my overall rating is too much stress involved in working there.
Loved the clients and assisting with there travel needs
BRANCH SPECIALIST IV (Former Employee) – Morgantown, WV – January 30, 2016
The staff at my office was great! The upper management didn't really no what was going on in the branch offices on a day by day. They really dropped the ball on communication. Overall nice place to work.
Member Service Specialist (Former Employee) – Morgantown WV – June 12, 2015
I've learned many office skills at my time with AAA. Typical day was going over memberships and maintaining clients. The management was hardly in contact with you so if you wanted something done you had to be prepared to make the decision yourself. The hardest part of the job was meeting goals with such slow traffic. The most enjoyable was getting to meet new people every day and make a difference.
Field Manager (Former Employee) – Pittsburgh, PA – February 1, 2015
This job was very successful for me, I learned a lot in my 6 years here but it could have and should have been so much more but the company lacked an overall positive job culture and a solid upper management direction for everyone to follow.
Accounting Technician (Former Employee) – Louisville, KY – May 6, 2013
A typical day at work varies depending on the mail and the needs of managers. Management for the most part is easy going and understanding; as are the co-workers. The most enjoyable part of the job it Derby week. We participate in the Bed Race and Pegasus Parade.