AAA East Central used to be an enjoyable place to work. However, the culture there has changed since being bought by ACE of Southern California 2 1/2 years ago. There is pressure to meet all kinds of monthly goals and if they are not met, you can go on probation and possibly be terminated for not meeting those goals, and this goes for even long time employees. They will let you go in the blink of an eye no matter how well you perform in other areas. Monthly goals MUST be met and this involves getting/selling a certain number of: Credit cards, travel and insurance referrals and auto/home insurance policies. Clients are sent out customer service cards to review their experience with AAA and you must get the highest rating or you can again be put on probation for that reason. Atmosphere/job culture is also strained as employees are constantly afraid they will be terminated. They sometimes advance from within but not normally. So, my overall rating is too much stress involved in working there.