Once upon a time was a great company
Sales Agent/Customer Service Representative (Former Employee) – Omaha, NE – June 8, 2018
AAA used to have great management , was a great company to work for I was there 10 years the first 7 were wonderful until the top dogs pushed out most of management , replaced management , then the company went downhill from there.
If you work for member services you are the backbone of the company but they treat you as if you are nothing , don't count, they abuse work/home life balance to the max, under old management all employees were treated with respect , was appreciated new management not so much esp if you are a Member Service Advocate .
As the AAA Life in the Omaha Nebraska area grew , took on more responsibilities from the Livonia home office the company became more profitable which is a great thing however the more profitable the company became the greedier the the top dogs became , started a culture which was is not the same culture as it was when I had started.
They have a very high turnover rate, they don't care because people are expendable and has one manager said and I do quote " Member Services , they are nothing but servants" .
Benefits are good, great starting place to gains skills, licenses and great work friends so good starting place but not a place for "most" to stay.
Good benefits, good place to learn new skills
New management not kind or approachable .