Member Service Representative (Current Employee) – Omaha, NE – March 5, 2019
I enjoy the people I work with, yes the call volume can be heavy, yes people can get upset on the phones with you and yes we are held to a high expectation in our position. With all the great pay and benefits we should be held to a high standard!! The team works together to help and push each other. No different than life, work hard, some days aren't great, most days are, paid well and trained well
Claims Examiner (Former Employee) – Livonia, MI – March 5, 2019
Your anxiety levels will be at an all time high working for this company. they try and paint a good picture and work environment, but do not fall for this scam!! They work you like robots, expect perfection and absolutely no mistakes; they will have a few talks with you regarding your quality scoring/and or metrics, and after that, if you have not improved to their standards, you can expect termination!!!
New Business Professional (Former Employee) – Livonia, MI – February 19, 2019
Job was ok, it was very stressful during end and mid month. Don’t get to close to your coworkers or management. They will stab you in the back to cover there selves. If you plan to start a family THIS IS NOT THE JOB FOR YOU!!! They don’t care about you at all, they just cate about making money. They definitely don’t pay enough for the stress that they cause you.
IT (Former Employee) – Livonia, MI – September 23, 2018
Surprised this company is still in business with all the repeat offenses to state and federal labor laws, not to mention poor business performance. Extremely poor leadership and a culture of submissiveness to simply keep your job. Those that tried to improve and change the culture were removed from the company. Those that stay contribute to the dysfunction of the culture, including the entire HR department.
Technical Support Analyst III (Current Employee) – Livonia, MI – July 9, 2018
If you keep your head down and work you can work here for the rest of your career. If you are looking for advancement in new technology that is transferrable to other companies this is not the place. The company has great sales numbers but are lagging in technology. If you are in any other career field except technology, I would say this is a good place to work.
Sales Agent/Customer Service Representative (Former Employee) – Omaha, NE – June 8, 2018
AAA used to have great management , was a great company to work for I was there 10 years the first 7 were wonderful until the top dogs pushed out most of management , replaced management , then the company went downhill from there. If you work for member services you are the backbone of the company but they treat you as if you are nothing , don't count, they abuse work/home life balance to the max, under old management all employees were treated with respect , was appreciated new management not so much esp if you are a Member Service Advocate . As the AAA Life in the Omaha Nebraska area grew , took on more responsibilities from the Livonia home office the company became more profitable which is a great thing however the more profitable the company became the greedier the the top dogs became , started a culture which was is not the same culture as it was when I had started. They have a very high turnover rate, they don't care because people are expendable and has one manager said and I do quote " Member Services , they are nothing but servants" . Benefits are good, great starting place to gains skills, licenses and great work friends so good starting place but not a place for "most" to stay.
Accountant (Former Employee) – Livonia, MI – June 3, 2018
This is a company who provides you with a stable job with decent benefits. The company is small and doesn't have much room for you to advance. If you happen to work for a difficult manager, your life would be miserable for sure.
Member Service Advocate (Current Employee) – Omaha, NE – May 8, 2018
AAA Life Insurance is a great place to work. A typical day is answering inbound calls from customers.
I have learned that working for a company, such as AAA, has been a great learning experience for me. It has been many years since I have worked at a call center and impressed with the technology.
Management is kind, thoughtful and always looks for reasons to be an incentive based organization.
The culture is very friendly and team-oriented.
The hardest part of the job is being on the phone constantly with little time to complete other expected tasks with such a large call volume. Due to the high turnover, I assume.
The most enjoyable part of the job is the culture, great co-worker relations and most of all; the connection with customers. Assisting the customers in one of the most important aspects and most rewarding aspects of the position.
New Business Analyst (Former Employee) – Omaha, NE – April 16, 2018
A typical workday involved reviewing insurance applications and contacting the sales team, client, underwriting or vendors to complete the documents for life insurance. Management was always helpful to get the job completed. The work culture can be a little cliquey and that can be a little difficult if you don't fit into a certain clique.
Member service advocate (Former Employee) – Omaha, NE – March 18, 2018
Was A great Company to work for...continual training and busy most days.... Overall however, Is a great company to work for. The company had Mandatory Overtime but were also given the Opportunity to do Voluntary Overtime
It all depends on your manager and which department you are in.
New Business Professional (Former Employee) – Livonia, MI – March 15, 2018
A job in AAA Life is different depending on which department you work in and who your manager is. Some employee clumps are immature and unprofessional while other departments are the opposite. The benefits are excellent. Unless you have a job that requires an advanced degree, the pay is low. The company is doing well and exceeding goals each year. Across-the-board bonuses are awarded regardless of individual achievement. Free AAA membership every year.
Good benefits and discounts
Some departments have to clock in and out with timed breaks
Operations and Licensing Manager (Former Employee) – Omaha, NE – August 7, 2017
Management is focused on career development for their employees. The employees are kind and forward thinking. The culture is upbeat and they strive to provide superior customer services, while striving to keep employee morale high.
Free lunches, Great bennifits, and positive Morale
Working out of Omaha limits your opportunity for advancement.
Agent Support Specialist (Former Employee) – Omaha, NE – December 9, 2016
This place is very hostile, horrible managers, bullying is encouraged, Human Resources is a complete joke. From day one I was over worked, never ever told I was doing a good job, manager played favoritism, and was expected to work endless hours of overtime. Please take any other option you may have but this place. I promise you it's NOT worth it!!!!!
Member Service Advocate (Former Employee) – Omaha, NE – September 28, 2016
The member services department is strictly concerned with calls per hour. There is no difference to the micromanaging supervisors wether it was a good or bad service call, as long at you take a lot of calls and don't give incorrect information. There is no work life balance and a lot of favoritism. Very high turnover for a reason.
Customer Service Representative (Former Employee) – Omaha, NE – March 13, 2016
Member services has about a 95% turnover rate due to absolute refusal to cooperate with employees from managment and up. Pay and benefits are good. Nothing else. Enjoy asking for the chance to get a day off only if you ask 3 months early. Meetings with the CEO are great hearing him talk about never adapting new technology to help assist customers and even better employees. Zero intrest in employees as a whole.