AAA The Auto Club Group
Happiness rating is 53 out of 100
3.2 out of 5 stars.
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AAA The Auto Club Group Careers and Employment

Work happiness

Scores based on about 610 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Joe Richardson
    approve of Joe Richardson's performance
  • Company size
    5,001 to 10,000
  • Revenue
    $100M to $500M (USD)
  • Industry
  • Headquarters
    1 Auto Club Drive Dearb...
  • Link
    AAA The Auto Club Group website
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Recent news

Read about AAA The Auto Club Group on various news sites
January 2, 2023

Gas prices now back on the rise in Virginia

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Dearborn, MI

28 jobs


Salary estimated from 2K employees, users, and past and present job advertisements on Indeed.

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Rating overview

Rating is calculated based on 727 reviews and is evolving.



Member Service Representative in Michigan
on February 2, 2023
The health benefits and PTO are great but it's tons of cold calling, back by multiple systems that are unreliable and outdated. Personally I found the job incredibly frustrating as someone who has worked in insurance before. Even if you know insurance like the back of hand its meaningless while using the systems they have.
Insurance Specialist in Los Angeles, CA
on February 2, 2023
They get you excited during initial interviews about bonuses after every referral made from each call we take to later finding out that it won’t happen until you’ve been with the company for atleast a year. Never mentioned during the interview or even during the month long training. Departments are not helpful towards other departments. For example the escalations team is a complete joke. You try to transfer over an escalation like we were trained to do and they do everything in their power to not even attempt to take the call. Overall it’s an ok job if you can keep up with the all the rules regarding auto insurance but can get overwhelming really quick.
ISA in Charlotte, NC
on January 29, 2023
Job is relatively easy. Work and home life balance is decent. Pay is not good though. They need to reevaluate the cost of living in major cities and start to pay their employees a livable working wage. Management does not micromanage, which is a positive.
Manager in Remote
on January 27, 2023
Diverse organization, advancement opportunities. Good work/life balance, lots of remote and hybrid opportunities. Lots of different departments to work in: sales, customer service, IT, HR, etc.
Customer Service Representative in Remote
on January 24, 2023
I worked for the company for over four years. Now that AAA Carolinas merged with ACG it culture is not what it once was. A company that once loved and valued its employees now treats everyone like a number. Seniority does not matter. Be prepared for extensive sales goals even when you are not in the sales department and if you don’t meet your goals you will be laid off.

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Questions and answers

People have asked 77 questions about working at AAA The Auto Club Group. See the answers, explore popular topics and discover unique insights from AAA The Auto Club Group employees.

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  • Interviews
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  • Work from Home
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  • Salaries
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  • Working Culture
  • CEO
  • Company Future
  • Dress Code
  • Training

Interview insights

Insights from 285 Indeed users who have interviewed with AAA The Auto Club Group within the last 5 years.

Favorable experience
Interview is average
Process takes about two weeks

Interview Questions

How do you feel about calling out to customers to find business.

Shared on February 2, 2021

They asked alot about sales experience and customer service. They made you "sale a pen in the interview."

Shared on March 30, 2020

How are you at problem solving

Shared on September 23, 2019

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