AAA Employee Reviews

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4.0
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Aaa
Insurance Agent (Former Employee) –  Omaha, NENovember 12, 2018
Really enjoyed working there. Great working enviornment and gained a lot of knowledge with insurance. Gaining this knowledge has provided me skills and what to look for when applying for insurance myself.
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2.0
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Not really worth the money
Dispatcher (Current Employee) –  Lexington, KYNovember 11, 2018
This is a place for someone who is soft, you have to be somewhat vocal and blunt to work at the AAA location in Lexington,KY. It is very poorly managed and people think they can just walk all over you. Supervisors are lazy and don't wan to make people do their job's.
Pros
Benefits
Cons
SUpervisiors
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3.0
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Benefits with the ability to learn and travel
Sales (Former Employee) –  Portsmouth, OHNovember 11, 2018
All aspects of travel...research, presenting and reserving/payment. I loved working with clients and helping them choose a vacation for them and their family. This is a very rewarding career. The most difficult part of the job is competition.
Pros
Benefits/travel
Cons
compensation
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5.0
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Workplace
Customer Service (Former Employee) –  Bridgeport, WVNovember 11, 2018
Very Relaxed and easy going. Management was Great and very hands on. Proper information was always given no matter how busy Management was completing their own task. Very friendly workplace.
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3.0
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Low pay, Morale is very low, very high turn over rate, poor supervisors
Battery Technician (Former Employee) –  Indianapolis, INNovember 10, 2018
Pros: job security, 40 hr work week, independent, easy work.

Cons: Supervisors, overworked with calls, turnover rate, payrate, lack of work equipment.

There current supervisors show favoritism, and almost bullies to some employees. Once you on road they will overwork you and expect you not to take a lunch. If your not testing batteries grounds for firing. The pay is capped in your checks. They will tell you are making this bigger amount but only including sales bonuses and call numbers.
Pros
40 hr work week
Cons
Low pay, supervisors, turnover rate, morale
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5.0
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Good company
Senior Claims Adjuster (Former Employee) –  Dearborn, MINovember 10, 2018
Good company. Fair with policyholders and great with employee training and support. Good culture to learn the in and out of the insurance business. Great job and place to work.
Pros
Great team
Cons
None
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3.0
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Stressful environment
Emergency Roadside Dispatcher (Former Employee) –  Peoria, AZNovember 8, 2018
Stressful environment, the job itself deals with stranded motorists. On top of that is the method in which MGT tracks performance. The station owners are often disenchanted with AAA, not all, but enough to keep things dicey.
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4.0
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Great career choice for moral reasons as well as the culture of the company however pay is not worth sleepless nights. Pay check to pay check living.
Roadside technician (Former Employee) –  New Orleans, LANovember 7, 2018
Great career choice for moral reasons as well as the culture of the company however pay is not worth sleepless nights. Pay check to pay check living. While working here you may feel like your own boss due to the freedom of not being micro managed. Uniforms are provided but a a small cost. Training program is very easy and straight forward.
Pros
Everyday different scenery and set of problems to solve, You truly are a highway hero
Cons
Despite working environment and conditions, very little compensation is being provided for such a labor intensive job.
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5.0
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I loved working here
Receptionist/Data Entry Cashier (Former Employee) –  Pittsburgh, PANovember 5, 2018
The management was very fair and everyone I worked with was alot of fun. They were very understanding of family emergencies and were very flexible when you needed time off.
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4.0
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sales
Sales Consultant (Former Employee) –  Alhambra, CANovember 5, 2018
learned sales skill from each sales agent, manager trained weekly, closing skills, dislike when prospect brought in current policy to compared prices but part of sales agent to solved discussed with them what is coverage they needs for their financial to protect their asset. Daily goal was binding two autos and one home will make my day happier!
Pros
free lunch if team make target for weekly or the end of the month.
Cons
got out office early if you are not on duty, because, need home inspection and looks for referral from friends, neighbor, etc...
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3.0
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Just Another Example of Corporate Greed
Manager CIC Operations (Current Employee) –  Saint Petersburg, FLNovember 3, 2018
I am in the insurance sales department and the new CEO only cares about his bottom line. They are extremely profitable and expect to grow profits even more while cutting the pay of every agent in their employ.
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5.0
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Nice people to work with
Claims Representative (Current Employee) –  Tampa, FLOctober 31, 2018
A good place to work. Management is know as the "Boys Club" set in there ways and not flexible at all. Over all its better than other places I have worked.
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3.0
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Not bad
Emergency Call Reciever (Former Employee) –  Roanoke Rapids, NCOctober 29, 2018
You answer emergency roadside calls. The hardest part is that some of the callers are rude and yell, of course this is because they are having a bad day.
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4.0
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Professional.
Customer Service Representative (Current Employee) –  Orlando, FLOctober 28, 2018
Professional work space.
You will learn a lot and gain the experience you need to grow and move forward in the customer service field.
Lots of assistance management wise.
Pros
Professional
Cons
Lack of growth
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5.0
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Good Vibe
TAG & TITLE COORDINATOR (Current Employee) –  Silver Spring, MDOctober 27, 2018
Awesome Place to work great vibe and co workers customer are very nice and mangment team is great mall across the street thats a bonus!! Clean and safe environment.
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1.0
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Very stressful
Policy specialist IV (Former Employee) –  Costa MesaOctober 27, 2018
They will sell you the dream career, tell u how u can transfer easily and make so much money. Not the case! If you are not a high “numbers” producer they continue to threaten to let u go.. if u hitting above and beyond u get away with anything. If u want to transfer, good luck, u have about 300 ppl trying for the same position, and they do not go off seniority it’s based off numbers.
Pros
Full time hrs/benefits
Cons
Bad management, high turnover
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4.0
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High volume, fast paced environment
Travel Counselor & International Specialist (Current Employee) –  Ithaca, NYOctober 26, 2018
I love working with people and providing excellent customer service. Working on multiple transactions and account on a daily basis. Providing the best experience for consumer.
Pros
Travel
Cons
Travel
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4.0
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awesome place
Driver/ Technician (Former Employee) –  Rhode IslandOctober 25, 2018
awesome job Got in the morning. Early. Punched in. got my truck for the day. all my equipment, and loaded up and checked the truck for issues. Would remedy them then I would go out fr the day.
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3.0
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Ok company to work for
Insurance Service Agent (Current Employee) –  Hamilton, NJOctober 25, 2018
Company does offer some great things but I feel like there was a disconnect between workers and management. Some where not nice and helpful but rather cut throat. Also how they did the hours and days you worked was very unfair and made it hard to have a family life.
Pros
volunteer work
Cons
short breaks and work schedule
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3.0
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Busy, lots of changing policies, not much room for advancement
Team Member for Emergency Road Service (ERS) (Former Employee) –  Clearfield, UTOctober 23, 2018
The facility was very nice. Work flow was extremely busy. During the winter season you're taking phone calls back to back for 8+ hours. Not much room for job advancement.
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Overall rating

3.7
Based on 1,990 reviews
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