Agent Development Trainer/Sales & Service Agent (Former Employee) – Chicago, IL – May 22, 2018
Great brand, but some of the policies and people are outdated. One such policy being that an insurance agent has to refer his/her insurance clients to a 'Life Specialist' to quote/write a life insurance policy rather than completing themselves.
Customer Care Representative (Current Employee) – Newark, DE – May 15, 2018
A typical day at AAA was fast paced. Back to back incoming calls. I learned that you have to have patience when speaking to customers. They come first. Always listen to what they have to say. The management, I felt, showed some favoritism. They knew who they wanted to promote. The workplace itself, was fast paced. The hardest part of the job was taking calls from members who have lost a loved one and that person had to be removed from the membership. The most enjoyable part of the job was listening to the older members and the stories they had to tell.
P&C Insurance agent (Former Employee) – Delray Beach, FL – May 9, 2018
Working with AAA was a wonderful experience to me. Unfortunately they don't offer part time to agents retired. When you enjoy help the peoples, it is the right place to work. The old slogan "customer always have the reason" still in force here!
Field Inspector (Former Employee) – Costa Mesa, CA – May 7, 2018
review the list of AAA approved listing from the previous year. Over 1400 approve listing per year. Decide what city and listing to inspect. Drive to locations and meet with hotel staff. Inspect locations to see if the property still meets AAA standards. both for cleanliness and design. Meet with management to go over results. Then submit the results to AAA management to be published.
Traffic Coordinator (Current Employee) – Dearborn, MI – May 4, 2018
AAA is a excellent company to work. My co workers are always a joy to work with, you can feel the positivity when you walk into the bldg. I started at AAA as just a temp, with no car no home no real money of my own. I slowly progressed as a entry level employee. I went from part time, to full time to call management, now in my new position as traffic coordinator. I have a new home and a brand new car and I’ll be the first to say it’s because of AAA. The management is incredible and always willing to work with you and your needs. I have been able to do volunteer work for AAA with gleaners and boys and girls club and toys for tots. I also participated in bring your child to work day which offered the opportunity to see what I do at AAA for my son. He was ecstatic management had activities and Giveaways for the kid. On top of everything else the building I work in in beautiful
Sales Agent (Current Employee) – Birmingham, AL – April 30, 2018
Working as a sales agent for AAA has enhanced my sales skills. As a sales agent I have been fortunate to rank in the top 20 in the State of Alabama. Management and co-workers are all great to work with.
You work in a fast paced call center surrounded by awesome agents that are there for any assistance that you may need. You get coaching from your supervisors on a weekly basis. They help you become better.
Customer Service Representative (Former Employee) – Lake Mary, FL – April 24, 2018
Not enough hands on training. Unrealistic goals and statistics. They requested a lot of work with several different agencies and systems. With outdated systems that were sort of difficult to navigate in the timeframe of the calls.
A typical day would consist of day to day operations including but not limited to office management and daily marketing and networking. I learned more effective ways for office productivity. The management was very involved with employee relations. The hardest part of the job would be the long hours. The most enjoyable part would be the great team collaborative effort.
Roadside Assistance Worker, sub-contractor (Current Employee) – Milwaukee, WI – April 18, 2018
you are responsibile for all of your actions concerning customer service, professionalism, safety, punctual, reliable,and point of contact service. log in at 6am wait on call, my area was West Allis and South Milwauee.