Be prepared to face rude, disrespectful, people
Customer Service Representative (Former Employee) – Grand Rapids, MI – February 12, 2018
I learned that some of the managers there have favorites that can be as loud as they want when they want. They talk about you behind your back & if they don't like you they will find ways to mess with you about your work or calls you take. These very supervisors are the ones who determine if you get a raise or not so if you're not the k*** a** type, I wouldn't recommend working here. You get plenty of eye rolls & weird looks from other managers & may or may not get help when your hand is raised. Every other day a lunch or break is cancelled due to call volume. You are asked to lie to members who are always irate over the lousy service they receive. Favorites get help, get to take off whenever, get covered by their supervisor no matter what, can play around most of the day chatting away about nothing. They all make fun of members on a daily basis like leaving someone stranded is funny. If you're not a favorite, I wouldn't work here.
Good benefits, plenty of overtime
Cancelled lunch, & breaks, daily, no help from supervisors, if they don't like you, ng, about you behind, your back