AAA Employee Reviews in Irving, TX

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5.0
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Good place to work, just make sure you are at work when scheduled
ERS Agent (Former Employee) –  Irving, TXJanuary 9, 2019
It can be a very fun place to work, they have competitions between teams and helpful supervisors. Can have high call volume at times but just being there for the members is awesome and to hear them show their gratitude is the best
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3.0
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Lots of Activities
Processing Specialist (Former Employee) –  Irving, TXApril 29, 2018
AAA always has Company and Family events to attend. There is never a dull moment here. I enjoyed my time here. The people were okay. Sometimes I felt you did not know who you could really trust.
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5.0
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Great Job
Policy Management Specialist (Current Employee) –  Irving, TXMarch 24, 2018
Great Benefits and management. Everyone was great to works with and for. Benefits were competitive and well worth staying with AAA for the long haul as well
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3.0
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Managers are nice
Licensed Sales Agent (Former Employee) –  Irving, TXMarch 21, 2018
It's call center. Lot phone work. Teams always changing. Expect to work Saturdays.
Quoted auto and home insurance. Quota based. Free lunches on occasion.
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5.0
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Good working environment
Assist Subrogation (Former Employee) –  Irving, TXJanuary 18, 2018
AAA is a great company to work for, they offer a great variety of benefits for their employees and management is always willing to work with you.They have many different departments to work for
Pros
benefits
Cons
distance to travel from home
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5.0
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cool job bad managers
Emergency Roadside Dispatcher (Former Employee) –  Irving, TXDecember 5, 2017
Managers here can be very clannish and childish, better management needed. Turnover rate high due to management not employees. Job is easy, though full-time only no part-time.
Pros
not a difficult job
Cons
poor management
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4.0
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Solid, Steady work environment
Work Force Mgmt (Former Employee) –  Irving, TXAugust 14, 2017
Created schedules for multi state, multi line work force, based on business volume and needs. Monitored agent activity to maximize productivity and call center profitability.
Pros
work out center, family atmosphere
Cons
got a little to big for their own good
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4.0
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Travel Agent
Customer Care Professional / Travel Agent (Former Employee) –  Irving, TXJuly 4, 2017
They are great at making promises that are never fulfilled. Company will downsize to pay less to employees without experience and have you train your replacement.
Pros
Flexable with home work Balance
Cons
Doesn't fulfill promises
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5.0
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loved working here met two of best friends here
Dispatcher (Former Employee) –  Irving, TXMay 24, 2017
A great experience, great learning environment with different options for multiple positions, my favorite, Service Quality Manager, working with agents and drivers
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5.0
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Friendly
Supervise Quality Manager (Former Employee) –  Irving, TXFebruary 21, 2017
Great pay and people, loved this job, I learn some management skills. The hardest part of the job could be the employees who were not going any where
Pros
The pay
Cons
Management
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4.0
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stable place of work
Auto Insurance Specialist (Former Employee) –  Irving, TXJanuary 4, 2017
I loved how aaa offered incentives. Throughout my whole call center career, I have never made more money than I did with AAA. call volume can be tuff and I had to work on staurdays but those arent very big issues. Benefits were great as well. I would go back if I wanted to work in a call center again....but I dont=)
Pros
great pay and incentives
Cons
heavy calls, working on saturdays
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5.0
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AAA is a great place to work with opportunities
Licensed (Current Employee) –  Irving, TXNovember 30, 2016
AAA is like any other call center. You have growth opportunities you have great people to work with and management always available to assist. AAA is a good company to work for.
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5.0
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Aaa
Member service agent (Current Employee) –  Irving, TXFebruary 10, 2016
great company to work for I would recommend this company to anyone seeking employment. also great benefits five star rating
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3.0
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Change is inevitable
claims adjuster (Former Employee) –  Irving, TXJanuary 14, 2016
AAA is a great company to work for overall. When I left the company there were major changes taking place. The workload was once manageable and the stress could be easily offset with company perks. However, upper management ( the people that you do not see) decided to implement a mandatory weekend shift that was immediate, the claim volume doubled. Along with liability front en adjusters are responsible for, liability, responding to arbs, reviewing subro, arranging, reviewing and paying estimates. They sell you on the idea that there is room for advancement, but they already have people in mind that they want to fill those positions and put them on special projects. Initial claims training and cross training does not exist. If you can handle long days at an extremely fast pace and work place politics then this company will work for you., Once they get their staffing issues to match their changes they will be like they once were. The good part is they hire GOOD PEOPLE so its easy for your coworkers to be your new bffs.
Pros
Not locked down to phones, no micro management, pay
Cons
fast pace, heavy work load, work place politics, mandatory changes with little notice
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4.0
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Great company
Subrogation Claims Representative (Former Employee) –  Irving, TXNovember 12, 2015
This was a great company to work at, hence the reason why i stayed so long. But when too many changes was incorporated and changes that did not improve claims process started taking places, turn over started rising. They became a company that care about the people to a company that just cared about numbers.
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4.0
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AAA in a good employer
Emergency Roadside Assistance Representative (Former Employee) –  Irving, TXSeptember 28, 2015
AAA is a typical call center. The pay is decent and the work isn't difficult. However there isn't a lot of room for growth. Advancement is possible but not always available to those that deserve it.
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5.0
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AAA Cooper Transportation
Heavy Duty Forklift Operator (Former Employee) –  Irving, TXAugust 19, 2015
This is a hard working place, often time hot but manageable. A typical day for me at AAA Cooper Transportation was, driving heavy duty fork lifts, moving freight on pallets and moving some packages by hand. They provided hydrate and things need to not over heat. The hardest part about this job is dealing with the heat in the summer. The enjoyable part of this job is is pays good for it.
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3.0
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ok company
Customer Service Representative (Former Employee) –  Irving, TXJuly 13, 2015
The call center is 24/7. so that means you will have to work in the "graveyard" shifts. Its easy peasy. recommend that if you are straight out of high school or do not have children. this is the place for you b/c the mney is good. but the hours suck.
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2.0
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dont do overnight
ERS Receive Agent (Former Employee) –  Irving, TXJune 9, 2015
day time shifts are much better the over night management so if you can avoid it do.if you make enameys you job is pretty much gone so be carful ( this is the branch in irving tx, ikd how the others are)
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5.0
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Best Call Center Job
Customer Service Representative - Dispatcher (Former Employee) –  Irving, TXMay 31, 2015
This is one of the top 10 Call Center jobs in America for a good reason. Good Management, pay, and benefit; they let you know how much they appreciate you when you walk through the door.
Pros
Management treats you good.
Cons
Requirements for bonus!
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Overall rating

3.7
Based on 2,252 reviews
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3.5Work/Life Balance
3.6Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.4Culture

Ratings from women

2.9InHerSight Score

2.6Personal Development

3.4Career Opportunities

2.7Family Support

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