AAA is a great company to work for overall. When I left the company there were major changes taking place. The workload was once manageable and the stress could be easily offset with company perks. However, upper management ( the people that you do not see) decided to implement a mandatory weekend shift that was immediate, the claim volume doubled. Along with liability front en adjusters are responsible for, liability, responding to arbs, reviewing subro, arranging, reviewing and paying estimates. They sell you on the idea that there is room for advancement, but they already have people in mind that they want to fill those positions and put them on special projects. Initial claims training and cross training does not exist. If you can handle long days at an extremely fast pace and work place politics then this company will work for you., Once they get their staffing issues to match their changes they will be like they once were. The good part is they hire GOOD PEOPLE so its easy for your coworkers to be your new bffs.
Not locked down to phones, no micro management, pay
fast pace, heavy work load, work place politics, mandatory changes with little notice