Poor training, compensation, no appreciation
Travel Agent (Former Employee) – PA – July 24, 2016
Learned early that management was poor. No real training despite pointing this out to manger and at performance review. Many long time employees that are primadonnas or who quit after 2016 merger with another AAA branch. No wage increase (cost of living) or other. Unreasonable bonus policy. Performance review system is awful, unrealistic and not well thought out. Despite job description, AAA only cares about the number of credit cad approvals you get and memberships sold, upgraded and put on auto pay with their (preferably AAA) credit cad. Don't get sick! If you aren't hospitalized you'd better make it to work. Long time staff do the work of manager day to day with no compensation and are unpleasant and disgruntled (which I understand. Who wants to do all the work with no pay?). The new merger in 2016 put systems back to the 80's. Much more paperwork, clunky, ineffective computer systems, more workload w/o compensation but yet the same demands to get work done in unrealistic timeframes.
I felt bad for AAA members. It's an aging population and management could care less. They want young new members but are being advised with out of touch consultants who do not understand the impact of social media or new technologies. I loved some coworkers, others we're back biting and pretentious to staff and members.
If you're young and want some experience, go and stay for a year then move on. AAA in its present form is a dying breed ran by those without a realistic vision for the future.
You set your day plans but need to anticipate road blocks, Get some experience to advance to a new career path.
Poor compensation, expensive health plan only available for F/T workers, Performance review system is biased and unfair. No real training, Management only cares about themselves.