Member Service Representative (Former Employee) – San Francisco Bay Area, CA – June 14, 2019
I was hired for a Partime DMV technician in 1989. Cross training is as big as cross-selling. Which is great, the days of one person specializing in one dept. (DMV old manual transactions) are over. Today they close the dept. if computers are down. When I left I was a full time, DMV TECH., AUTO TRAVEL (Maps, routing road trips, booking vacation packages, i.e Disney, Grand Canyon, hotel and reservations.) CASHIERING, Selling, upgrading, anding mems. to AAA memberships. Cross-Selling Auto, Homeowners, Renters, Life Ins., everything except Health ins., At the end of the day Balancing both AAA/DMV Drawers, Tally and evaluate your Cross-sells and membership quotas. Let, 's not forget the Daily phone Logg's and returning the calls.
I would love to work for AAA again, They're a great company to work for, with offices in almost every other city, Throughout the US. if I could focus on one maybe three things. 1 )Servicing the member, 2) Scrutinizing there DMV needs, 3) presenting them with answers, solutions, or clear documentation of there goal. All done With Clarity, not losing focus, because the membership is only holding a five-mile membership, and they're getting ready to travel to Disneyland, without enough mileage coverage, on their tow service card. And then upselling them the current Disney promotion package or that their auto insurance is expired, and they may want to pay that up before they began their travels.
All of which is great and provides a great service for the member if every DMV Representative is still doing it. I heard that Underwriting will be addedmore... to the list of Daily Duties.less