enjoy working at Abra. I am a person that likes to be busy, and Abra definitely keeps me busy. I assist angry customers daily, and try to the best of my ability to fix their problem. Working at a direct repair facility for major insurance companies, has really taught me superb customer service skills. Turning customers frowns into smiles, is the most enjoyable part of my job. The hardest part of my job is working with people that are all busy and overloaded with work. It makes it hard to find a representative to assist the walk-in customers. Overall, Abra has provided me with the opportunity to get experience in corporate America.