They are on the right track
Answered - Processor Assistant (Former Employee) - South Jordan, UT
Train loan officers
Answered - Sr Underwriter - DE/CHUMS, VA and Conventional UW (Former Employee) - Scottsdale, AZ
Raise pay for the processors, make the loan officers turn in better files so that the processors aren't left to pick up all the slack. Make loan officers share some of the commission with the processors.
Answered - Loan Processor (Current Employee) - Utah
I would drop the elitist attitude that some of the leadership exhibits & invest more in my people. The rank & file keep the gears moving, not just the loan officers.
Answered - Loan Processor (Former Employee) - Dallas, TX