Access2Care Employee Reviews
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Working as a customer service rep is very tedious. Sometimes the calls are back to back and you are mentally drained at the end of each day. 10 minute breaks instead of 15 minutes like most companies. There are opportunities to advance from within. However, they have their favorites and things are always changing. No structure environment is what they call it.
Poor management and lack of communication between departments
Coworkers and supervisors are good people, but overworked and underappreciated. The work is nonstop and exhausting, and breaks are minimal. Call time targets kept getting shorter from the top-down, without any changes made to the system or procedure to make calls go faster.
This is not a good environment to work in. Terrible. They don’t handle things correctly, through training we were thrown in on the floor after three days of training. We had to hand write everything the first week because we didn’t have access to the computers.
This was a great job, until I started to feel targeted. It all started because some girl didn’t like and started spreading rumors. Honestly, I had just started I’m not sure how I rubbed her the wrong way, when we both started st the same time. No support from the managers when I complained . I just felt bullied every time I entered that place.
Is a good company to start in the customer service field . Basically you schedule transportation services for Medicaid and Medicare users to go to their doctors appointments .
Not much concern for the employees. Poor training, and then your on the phones. If you make a mistake then you get an occurrence. Too many of them and you're fired. Just too much stress for theelittle pay. Good stepping stone for somewhere else. Get hired and look somewhere else
Large groups of people start "training" each week. Training is minimal, at best. Out of the 33 people who started with me about 3 months ago there are maybe 3 - 5 of us still there! If you are compliant, stick to yourself, and do your job, you'll be fine.
It's a paycheck!
Minimal training, feeling like you don't belong, lack of guidance.
My job is to process claims make sure they get reimbused for driving to appointments and meals and lodging.on phones we book appointments. And designate drivers to get them there.my typing skills are slow but i get the job done
got a call from a job recruiter showed up well dressed and presentable. he said I got the jon immediately had me watch a short video and gave me a start date and address where to show up. They have 2 wks of training which can be pretty boring at first I didn't get the process until training became more hands on and we sat in for calls with other agents then it was very easy to get.