Productive and fun place to work
Network Operations Analyst (Former Employee) – State College, PA – January 15, 2015
Good Management and training. Very understanding with a family atmosphere.
Monitoring, maintenance, diagnostics and repair of AccuWeather's internal computer equipment in the server room and at user workstations, as well as support client interaction with server room systems and downloading of client products. Knowledge with Share Point, VMware using DameWare and Power Shell.
Coordinate all modifications and additions to AccuWeather's computer products and applications with developers and support staff, as well as upgrades and installations of server room hardware.
Follow predefined escalation and notification procedures.
Implement new technologies and roll-out new products and systems in coordination with other technical support staff.
Perform trend analysis on monitoring alarms, incident reports and service tickets, to resolve identified issues.
Maintain server room installation and configuration standards and coordinates retroactive implementation of those standards.
Provide technical guidance on operational issues affecting AccuWeather's key production areas. Perform scheduled server room activities including regular equipment checks, testing exercises, maintenance of sever room equipment and repairs on equipment.
Maintain channels of communication with Task Managers and Shift Supervisors to ensure prompt technical support of any and all computer related problems.
Provide regular and accurate updates to Shift Supervisor on identified system anomalies.