ACE Cash Express Employee Reviews

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5.0
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Very calm place to work
Store Manager (Former Employee) –  Fort Worth, TXFebruary 13, 2019
Good environment to be in great customers to get to know . Meets all your needs . Great dm and co workers to work with . Very nice customers . Very clean and stable environment.
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1.0
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bad
Assistant Manager (Former Employee) –  Louisville, KYFebruary 13, 2019
They care nothing about their employees. The pay wasn't good, no benefits. The only positive were monthly bonuses that you had to earn. Marketing was bad.
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5.0
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Relaxing
Recovery Collection Specialist (Former Employee) –  Irving, TX 75038February 12, 2019
Able to inspire the confidence and trust of clients.
-Thorough and well organized in completing projects.
-Ready and willing to assume responibility.
-Committed to professionlism.
Pros
lunch
Cons
none
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1.0
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I think everyone that worked there should have been compensated more than we were.
Center Manager (Current Employee) –  Cincinnati, OHFebruary 11, 2019
I was there for a year and had yet to receive health benefits that were promised to me after 90 days of employment. I learned a lot about counting large amounts of cash and what will or will not approve someone for a payday of title loan. I did not like that we were not allowed to leave the facility for 12 hours and most times we worked by ourselves. Fresh air and food were not an option unless you brought in your own lunch.
Pros
being my own boss and not being micro managed
Cons
Being stuck in a small place for 12 hours with being able to leave
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3.0
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work alone, no breaks, no clocking out for lunch
Sales Representative (Former Employee) –  Youngstown, OHFebruary 6, 2019
can be busy at times
most of the time you are by yourself
can not leave the building
not family orientated
long days 10+ hours a shift
no Sundays
goal
Pros
decent pay
Cons
long hours health care
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4.0
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Interesting productive job
Sales Associate (Current Employee) –  Memphis, TNJanuary 31, 2019
Very Interesting ...great customers for the most part...team envolment...Human Resource is very helpful...benefits are great...401 k is available.....
Pros
Incentives
Cons
Long hours
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5.0
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Great place to work if you love people.
Center Manager (Former Employee) –  Dallas, TXJanuary 30, 2019
Unpredictable days. Some days were busy and some days sere slow, but never a dull day. The company offers a wide variety of services so you were always learning about products and honing sales techniques.
Pros
Pay and Benefits
Cons
Some of the building locations.
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5.0
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Productive and healthy environment
SALES REPRESENTATIVE/DATA ANALYST (Former Employee) –  La Habra, CAJanuary 29, 2019
The workplace was great but there was a lot of relocating involved that was last minute and an inconvenience for employees . Overall the work was reasonable and the management was helpful
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2.0
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Their company could use more structure
Accounts Payable Clerk Supervisor (Former Employee) –  Irving, TXJanuary 25, 2019
The company could use more structure and organization. There is no direct chain of command, the company stated that it was collections but it was more of a customer service job. They need to tell the new hires exactly what the job is.
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5.0
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It's a good place to work,Management was very Cooperative.Salary was affordable.Job Security is good.Job Culture is good
ETL Developer (Current Employee) –  Irving, TXJanuary 24, 2019
It's a good place to work,Management was very Cooperative.Salary was affordable.Job Security is good.Job Culture is good.

ACE Cash Express, Inc. is a financial services provider headquartered in Irving, Texas. ACE serves customers in 24 states and the District of Columbia both online and through a network of stores. Founded in 1968, ACE provides a range of retail financial products and services including short-term consumer loans, check cashing, debit card services, money transfers, bill payments and money orders. ACE Cash Express is one of the largest owners and operators of check cashing stores in the United States. ACE serves consumers seeking alternatives to traditional banking relationships by providing convenient, immediate access to financial services.
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1.0
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Na
Service Representative (Current Employee) –  Aurora, COJanuary 21, 2019
You work by your self with no breaks and you can work up to a 14 hour shift with no breaks. The only good thing are the customers. And some of the employees
Pros
Loyal customers
Cons
No breaks
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4.0
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na
CSR - Customer Service Representative (Former Employee) –  Oklahoma City, OKJanuary 19, 2019
A typical day at work for me is coming in with a positive attitude ready to learn, help and teach at my career. Being in a positive work environment helps your day go better at work
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4.0
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Comfortable
Customer Service Associate (Former Employee) –  San Jacinto, CAJanuary 16, 2019
Once you get the hang of your job responsibilities it is really up to you if you want to make it a relaxed environment or a stressful environment. Everyone typically has the same duties. Everyone is responsible for their own duties. If you get a great manager and great team they can be helpful and work as a team. If not then sometimes it can be difficult but for the most part everyone is great.
Pros
Relaxed, office job, build relationships
Cons
They close late. Open weekends. Open on some Holidays and open late Christmas Eve and New Years Eve.
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1.0
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Surviving Ace Cash Express Real Life Edition
Store Manager (Former Employee) –  Baltimore, MDJanuary 15, 2019
Poor trainings, Poor conditions of the building's, poor attitudes from the customers, poor areas of the stores where its populated with all blacks with high fees. Lack of understanding from upper management.
Very very dirty centers just nasty and flithy. NEVER AGAIN... Store Managers should be starting off with $25 an hr. LONG LONG HOURS NO BREAKS NOR EVEN A BATHROOM BREAK or you will get some yells and/or banging on the window or door. So i guess the 5 minute sign doesn't mean nothing. Its a joke working for Ace!! NO SECURITY ALOT OF MONEY AND NO SECURITY.
Pros
Nothing
Cons
Everything in my comment
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4.0
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Competitive Company
Customer Service Representative (Current Employee) –  New Orleans, LAJanuary 15, 2019
Ace Cash Expres was a competitive company to work for but the job was rewarding. We worked 12 hrs. shift but it gave you a way to to interact more with the customers.
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1.0
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Accept a Position Here at Your Own Risk
District Manager (Former Employee) –  Houston, TXJanuary 12, 2019
Management by intimidation at all levels of the company. No work/life balance if one is committed to doing the job as instructed. Most take short cuts and spend more time finding ways to avoid work, rather that do the job properly. Unrealistic expectations of front line employees, routinely threatening employees jobs when unattainable performance targets are not met. Management threatens rather than teach, intimidates rather than mentor. Employees and DM's are exposed to significant security risks daily. DM's are routinely required to perform tasks which have very high levels of risk for personal safety.

Bottom line - avoid this employer at all cost!!!
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3.0
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ace
Center Manager (Former Employee) –  Saint Paul, MNJanuary 11, 2019
It is a busy place to work, have to have good work ethic and a tolerance for dealing with management and rude people otherwise it will get the best of you.
Pros
friendly coworkers
Cons
not being able to leave once you're there.
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4.0
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Ace
Store Manager (Former Employee) –  Orlando, FLJanuary 11, 2019
I work there for several years and it was good if you like to work alone with little supervision. Once you were working you could not ever leave the store until it was time to go home...
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1.0
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stressfull place to be at!!
Manager (Current Employee) –  Los Angeles, CA 90022January 11, 2019
suck company!!!so stressful and now with tax sesson DM wants you to go around searching for Tax Partners they dont even pay you for the gas and miliage!
Pros
benefits
Cons
poor management
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1.0
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Poor Management and a lot of thieves
Customer Service Representative (Former Employee) –  Memphis, TNJanuary 10, 2019
I wouldn't recommend this job to anyone the management is horrible and they do not assist you at all no security and the workers steal on a daily basis.
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Overall rating

3.4
Based on 1,128 reviews
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