ACE Cash Express Employee Reviews

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1.0
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work alone
SALES ASSOCIATE (Current Employee) –  Oklahoma City, OKNovember 15, 2018
No good working hard all day and verifying money all shift long, then at the end of the day the computer shows that you are short for the day. So this means you have to come out of your own pocket to pay it back. Knowing that you count well and never had these problems before on other jobs. SOMETHING IS WRONG!!
Pros
good pay
Cons
computer glitches
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3.0
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Was a decent job, but dristrict mgmt needs improvement
Customer Service Representative (Former Employee) –  Galveston County, TXNovember 8, 2018
I was a floating CSR and had great co-workers and store managers but district management changed a lot throughout my time there and was very inconsistent.
Pros
Can be slow paced when there are no customers
Cons
However, if it gets too busy it can be very stressful
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2.0
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A good starter job to see what you DON'T want to do for the rest of your life!
Branch Manager/Team Leader (Former Employee) –  Longview, TXNovember 1, 2018
Feels like you are trapped in a "fish tank" all day long! Management has favorites and you are responsible for ridiculous numbers that a person who can't do anything, but call someone on the telephone can almost NEVER accomplish.
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3.0
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It was ok
Store Associate (Current Employee) –  Clearwater, FLOctober 25, 2018
DM talks to people anyway he wants. Great job and great people but very demanding and hard to fully mold into. Overall the job was decent just not my line of work
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1.0
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Why does every store in Tucson only required Spanish speakers
Sales Associate (Current Employee) –  Tucson, AZOctober 25, 2018
I really feel that district managers are general manager is a corporate company of Ace Cash Express should really considerbut not everyone in the state of Arizona or the City of Tucson only speak Spanish there are a lot of individuals that fluently speak English, and having a second language as far as Spanish and not always be a requirement for your job description.
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1.0
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Want work for them ever again
loans in prepaid debit cards sales (Former Employee) –  Tulsa, OKOctober 24, 2018
This job suck ill never work at them hood stores ever again ashley one of the managers she a thief she steals from the cash registers management sucks she take vacation more then the employees that has pto like dang can we use that you on a group call all day about celling them funky cards that are a rip off
Pros
U sit in a box all darn day
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5.0
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fun place to work, can take a book to read, take a snack for the desk
Office Manager (Former Employee) –  Lubbock, TXOctober 23, 2018
I have been work for ACE full-time (More than a year) it is very boring in the office due to not a high volume traffic a book could be taken to read while there to pass the time when all is done
Pros
need to take a lunch due to no relive at time
Cons
lots of good benefits, bonuses, lots of overtime
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4.0
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Good company to work for.
Store Manager (Former Employee) –  Huntsville, TXOctober 18, 2018
You have to learn a lot in a short time, the customers are regulars mostly, good environment. Pay could be better.
It can get pretty stressful at peek hours when the lobby is full, but most are polite and understanding.
Pros
Good customer service requirements, good managment
Cons
Better pay for hourly employees
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3.0
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ok place
Store Manager (Former Employee) –  Houston, TXOctober 17, 2018
Overall experience was OK you have to work long hrs in a day with no lunch break. Managed the store by yourself with lil to no help. Didnt get high raises.
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1.0
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Ace is not a career good for students going to school only
Sales Associate (Former Employee) –  Los Angeles, CAOctober 16, 2018
Very stressful, no room for advancement,low pay and they send you from store to store all around los angeles area without paying you gas, not wort it
Pros
None
Cons
Schedules are not set, going from store to store everyday is a different store
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4.0
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Great company
Center Manager (Former Employee) –  Willoughby, OHOctober 16, 2018
If you're looking for great benefits and a solid schedule, this is the place for you.

If you like to break up the monotony of working in one location, they will let you move between different locations in your area.
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4.0
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busy and slow
Floating Manager (Former Employee) –  Indianapolis, INOctober 12, 2018
depending on which location your at that day depends on how busy or slow you will be. some locations do lots of check cashing, other lots of bill payments and money orders and some loans. You are stuck inside all day.
Pros
working alone all day
Cons
opening and closing without security and stuck inside from open until close
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1.0
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No recognition
Center Manager (Former Employee) –  Victoria, TXOctober 11, 2018
I changed and cleaned the store they hired a new manager - too many friends working together and there were little to no breaks and couldn't leave the area
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3.0
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Boring, no room for advancement, poor management
Sales Associate (Former Employee) –  Leesburg, FLOctober 10, 2018
A typical day would consist of helping customers as they came into the store. Whether it be payday loans, check cashing, bill pay, cash deposits or withdrawls off of pre-paid debit cards, or Money Gram services. Calls to customers that were due for repayment of paydays loans happened everyday, 3 times a day till you got a response. Management was often unreachable for issues regarding check cashing and resulted in customers walking out or waiting for at least an hour to cash a check. Not very busy company, often times I was looking for things to do in a workday, which consisted of 13hr shifts with no lunch break as you are the only one working.
Pros
Reasonable pay for the amount of work you did.
Cons
No lunch break, or breaks period.
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2.0
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Not a good place to work
District Manager (Former Employee) –  West, TXOctober 9, 2018
Company was not a good place due to the distance you had to travel to each one of the stores in the West Texas district.Family and work balance was 80% work to family.
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4.0
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It was am relaxed atmosphere.
Sales Auditor (Former Employee) –  Irving, TXOctober 9, 2018
Over all it was a relaxed fun place to work. Upper management was fun gave us some fun team building events. Most were outside the office. That started going down hill.
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3.0
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workplace culture
Sales Associate (Current Employee) –  somewhere caOctober 5, 2018
They claim they don't double dip on prepaid cards but you are measured on card sales which forces you to sell cards to customers who might seem undecided at the time they are in front of you,
Pros
flexible hours
Cons
forced to stay in store on 10 min breaks that you hardly take
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5.0
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Produtive and fun
Assistant Store Manager (Former Employee) –  Lexington Manor, KYOctober 4, 2018
Worked for this company for a wile now and was treated like family. Very good about Helping you learn the job management treats you as if they have known you their whole life
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2.0
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Not fair with everyone
MANAGER (Former Employee) –  Houston, TXOctober 1, 2018
Typical day at Ace working long hours anywhere’s from 10 to 13 hrs a day. What I learned I was trained to process loans and numerous of other stuff like money gram bill pay etc. Management within the company was somewhat fair. Hardest thing? Don’t recall just but somethings having to work alone when someone calls in. And enjoyable part when they would have company party’s when we got together.
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3.0
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Cashier and bill and loan collector
Cashier (Former Employee) –  Kansas City, KSSeptember 30, 2018
I also have signed a contract with these people. Therefor im not at liberity ro discuss anything with everyone. And for that i do apologize. I hope you will understans
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Overall rating

3.4
Based on 1,086 reviews
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