Case Manager (Former Employee) – Kew Gardens, NY – March 6, 2018
ACMH compares favorably to other social service agencies, but again there is far more work than there is time to do. I was consistently asked to underreport my hours, and not paid overtime for being on-call 24/7 one week of the month. My manager tried very hard to make it a tenable position, but ultimately it is too hard to have a life while working in the position of case manager. Fundamentally ACMH--and likely other similar companies--rely on individuals who are willing to give too much, whether out of their own issues or in pursuit of promotion. I was interviewed once for a promotion, so I will say that they try. However, when I interviewed, I was told there was no actual job opening (despite their having posted one) and that they were just identifying candidates. That was an odd management decision, to say the least.
I could write at length about the issues with the mental health system, particularly the housing element. However, I don't feel this is productive. It is a very difficult field, working with individuals with poor prognoses. People likely know that going in, but it is worth repeating if you are considering a job in it.
Good benefits, great and diverse experience with clients.
Case Manager (Former Employee) – Queens Village, NY – May 14, 2016
A typical day at work is interacting with the clients and providing case management. I learned how to identify positive symptoms and identify different psychiatric medications prescribed. Management is poor and directors are unable to make decisions without being micromanaged. Team work is essential in this position. Co-workers were helpful. The hardest part of the job was paperwork. Majority of the paperwork was extensive and unnecessary. The most enjoyable part of the job was the hands on experience in the mental health field. It was a huge stepping stone to better opportunities at other agencies. Many of my colleagues and myself that worked at ACMH has gone to better positions in a higher salary bracket with less work. I would definitely apply.
I truly love working here. management is superb and understanding
Peer counselor (Current Employee) – New York City, NY – November 23, 2015
I enjoy helping others. I continue to learn everyday.. I'm a peer counselor. I assist people who are going through a mental crisis. We are a five star respite. I love seeing the difference in people from the day they come in until there discharge. It's very rewarding to see what our team can accomplish. We are dedicated.
Case worker (Former Employee) – Queens NY – September 22, 2015
I loved working with the clients and the coworkers I had were the best in the industry (passionate, dedicated, professional, and supportive) however I honestly didn't understand the logic in some of the promotions that were given to people. Also didn't understand how some very good people were never given the opportunity to advance.
good salary, easy parking, great clients and staff
management plays favorites, expensive family health insurance plan
Resident Advisor/Case Aide (Current Employee) – Bronx, NY – September 2, 2015
The work place had supportive management. Management cared about your personal needs. YOU was consider more then just an employee, but someone who can make a change in an individual life. enjoyable part of work was working along side my colleagues who worked at the front desk, we keep each other up to date with any changes regarding clients. there is grow with in the company, able to advance to a higher level. there was always new challenging and exciting projects going on each day, from groups, to errands with clients to conflicts. everyday was a proactive.
paid lunch break, a great learning experience, and advancement
Case Manager (Queens,NY) (Current Employee) – New York, NY – February 1, 2015
I enjoy working with the clients and my co-workers. A lot of support from co-workers not so much upper management.
Job Duties: assist clients transition into the community within a two year period. Meet with clients twice a week. Interact with many professionals in the mental health field which can lead to networking opportunities for job advancement in other agencies.
Pros: salary and benefits first day of employment
Cons: poor management, advancement based on favoritism, not merit. Management cares about perfect paperwork then client's stability.
Did not value my experience,appeared to be friendly. Equipment was antiqued and hard to work with. Co-workers were kind. Most enjoyable part of my job was the patients. Management was in stages of transferring leaders.