Work wellbeing score is 63 out of 100
3.0 out of 5 stars.
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ACT (American Cable and Telephone) Employee Reviews

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Location
United States140 reviews

Ratings by category

2.8Work-Life Balance
2.6Pay & Benefits
2.7Job Security & Advancement
2.9Management
3.0Culture

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Great first job in Chicago, but it didn't last

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The most useful review selected by Indeed
Sadly, anything I could say here is no longer true. My manager was the kind of guy you'd consider a friend but you didn't want to hear from (I mean that in the best way, he was just very responsive if something went wrong). My coworkers were like instant brothers, eager to teach and help however they could and even invited me to parties despite me being new to town. The pay was generous enough that I got set up in a nice apartment in Logan Square. Company provided paid training, equipment, phone, and vehicle. Really it was a heck of a good start for me after an impulsive move to Chicago.But shortly into the pandemic, Comcast declined to renew their contract with the company and ACT closed their Chicago branch indefinitely.

Pros

Supportive coworkers, attentive manager, good pay, marketable skills

Cons

Long hours, difficult work, high places (power lines), branch closed while I was there
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Horrible Job

Horrible company, I wouldn’t suggest working for this company to anyone. Very bad pay and very bad work hours, I hated working there. Not to mention the company shuts down locations
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Autonomous and Challenging

I would recommend to a qualified friend. The technician position is best suited to candidates that have diverse experience in construction, electrical and electronics.
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Best job ever....

What is the best part of working at the company?The making of your own schedule....What is the most stressful part about working at the company?Going to make your collections....What is the work environment and culture like at the company?Great, amazing work and culture What is a typical day like for you at the company?Very simple days laid back atmosphere work from home most days work the field on the weekends...
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5 stars

What is the best part of working at the company?I like interacting with co-workers and customers to find resolution to any concerns we come across What is the most stressful part about working at the company?Not having the right communication skillsWhat is the work environment and culture like at the company?Was very organized and sanitary What is a typical day like for you at the company?Answering phones trouble shooting with customers and technicians helping with any concerns customers have . Resolution on first contact
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ACT (American Cable and Telephone) insights

Based on 68 survey responses
What people like
  • Ability to learn new things
Areas for improvement
  • Trust in colleagues
  • Sense of belonging
  • Fair pay for job

Cannot recommend at all.

They fail to give you a work order so sometimes I wouldn’t start work until 3PM. All the tools aside from safety equipment is self procured. They provide a company vehicle, they aren’t good but they get the job done. Management is relaxed only really talk to you about tasks they need you to do otherwise they don’t contact you. Cant recommend.

Pros

Set your own schedule

Cons

No PTO, not many benefits, relaxed management.
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You will work hard

Management was a joke and don't value hard workers, was a buddy system, if you aren't one of the buddies you get shat on. It was basically the good ole boys network

Pros

Comraderie between workers...some of them

Cons

Dont be a temporary worker there
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Contract piecework.

The work is contract work and you get paid by the job. Once the job is completed you get paid 2 weeks after. There is not much concern for safety and there are no benefits. As long as you are not afraid of gruelling work you should be fine. The training, if it can be called such is sparse and on the job. Great people to work with but the company does not provide the pay and benefits commensurate with the level of work one has to perform. The work days can be very long and out in the middle of nowhere.

Pros

Great people to work with on construction crews

Cons

No benefits, long hours, driving all over the country, No stipends or other financial support on the road.
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Just Don't

Just don't do it. You are just another missing piece to their puzzle. Work gets piled on and piled on and then you get in trouble for not being able to handle everything thrown at you. You also have no help from anyone.
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Fair

Management is pretty fair with pay and time off and benefits. Co workers are nice and helpful. If you need to leave for an emergency or personal reasons or a Dr's visit they are pretty lenient as long as you communicate.
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Dont work there.

Pros- checks might be pretty high end of the week.Cons- no benefits, no well training, they don't provide that much equipment for you, vehicle are always breaking down, over worked, dispatch will fill your route without moving them when you fall behind, to get a big check you have to over-work yourself, one day off, job from 7am-10pm depends how far you fall behind, employees are always complaining about their route so they give it to you, route is very poor no high pay appointment at times, if you get hurt you're out for work with no pay, 1099 company so prepare to do all your counting during your taxes. They claim 70,000-100,000 a year which is false, not even close to that. ALSO they still haven't increased the pay compared to other contract companies, look else where.
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Starting off the company was great, a lot of promises not kept

Favoritism is big at the Omaha location. I was making around 1,000 a week as a contractor and than a couple guys that used to work there started and my jobs went away. I was averaging at least between 100 to 150 points a day. As soon as they started, it went to around 40 points a day. A lot of drinking and gaming goes on during work hours. Very professional 😂
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"family" oriented

This place is okay to work for at first but after a few months you notice that things are not what they seem. More and more tasks are put on employees with little to no explanation/training.
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Fun place to work. No one looking over your shoulder.

I was hired but before I was even done with training I was let go. There excuse was there making changes and cutting positions. That would have been nice to know before I quit my other job.

Cons

Poor management, no healthcare
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Horrible management

Avoid this company at all costs management will throw any and everyone under the bus to attempt to save their own back. The hire inexperienced guys and expect production they don’t take care of any of their employees. No holiday pay no OT opportunities owner is a real right wad

Pros

3 day weekend

Cons

EVERYTHING else
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Good

Good time working for this company good paid work collection equipment and payment arrount the city of Philadelphia meet new people every day good manager
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It was nice up until it wasn't

Boss treated me perfectly. I had a career path that led to leading the department. I was able to provide solutions that increased efficiency in the department Then one of the employees that I oversaw quit abruptly. For the next three weeks, I was doing my job and hers, doing all I can to pick up the pieces she left the department in when she quit. Despite the fact that I did everything perfectly, I was still laid off. Apparently my direct report, who I did everything I could to help her do her job, left the department in such shambles that the owner saw it fit to "restructure" the department. That was an absolute kick in the gut when I was never once on his bad side and did everything perfectly, to just cut me off like that. It wasn't fair, I actually enjoyed working there.
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Good company

Love working here because when a crew needs something for a job, the company usually is able to accommodate and provide whatever you may NEED. To get the job done
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Great place to start off in the Cable business

They taught me everything I needed to know before sending me out on my own. Helpful co workers anytime you need. Great management. Found my passion for what type of career I want.
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It wasn’t the best

Work 5 to 6 days a week. Going from house to house installing cable. Pay is per job. You make as much as u can do. It’s up to you to make it. Management is okay
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Excellent company

Wish they were still open in New Orleans. They were an extremely good company to work for and were very understanding and helpful. A very family oriented company, we were all like one big family.
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Overall rating

Based on 140 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Compensation/Benefits
2.7 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture

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