Can be stressful, but doesn't have to be
Retail Support Team Agent (Current Employee) – Yuma, AZ – April 22, 2018
I have to say, that's so far my experience working at ACT has been mostly positive. Yes, things can be stressful like meeting metrics, or dealing with irritated reps, but most of the time if you pay attention during training and learn your systems, meeting metrics and giving the Reps good outcomes isn't terribly difficult. Really, the AHT (average handle time) is the only metric that's hard to hit, the rest you learn to do well on in time. As far as the management, I only have experience in RST, but from what I've seen most of the supervisors are good people who will have your back.
As far as pay, training is $10.50 an hour which increases to $11 once you hit the floor. Then you get a raise yearly depending on your performance after your evaluation. All told this is pretty decent money after taxes.
Full time, decent pay, Healthcare, not boring, yearly raises based on performance
Can be stressful, long drive if you live in Yuma, not always as much for support as we need