Working in Tech Support can be really random.
Customer Service - Technical Support (Former Employee) – Eden Prairie, MN – August 2, 2017
Most days would be spent answering calls and e-mails sent by customers needing help. When there were neither calls nor e-mails, we could enjoy a few minutes playing any game the company made.
The best part of the job was the challenge that comes with solving a person's problem. A lot of the information was easily found on our website, so it was mostly a matter of sorting through it all.
The workplace was enjoyable. Being between the programmers and "the suits" of the company was enjoyable to get a taste of both serious sides of video games. When a game was being developed, we occasionally got to do a little Quality Assurance of the game, which is not as easy or as "fun" as it sounds to the average listener. It was not about "playing" the game as much as it was about trying to "break" the game.
There are only two really negative parts to the job. When you're on a team were everyone has the same high expectations of their work, you get so much done that there are no e-mails left and you have to agree to wait your turn for a call. If even one person decides to be a slacker, it can slow everything down to a crawl. Also, the internship never grew in a paying job. When I would interview for a position, I would, instead, be offered another chance at the internship.
Welcoming environment, great experince, free gameplay
Varying levels of work everyday, Never offerd paid job