Store Supervisor/POC (Former Employee) – Waldorf, MD – August 13, 2018
With this position the store was not given the proper materials to sell products. Even with that the store was able to come very close to quota many times. Management seemed to play favorites with other employees. There was no time taken to let numbers speak for themselves, employees were fired because of a dislike for them.
Customer Service Representative (Current Employee) – Altamonte Springs, FL – July 26, 2018
When I first started at Adcomm it was stressful and very demanding. OT was mandatory when there was a que, which was every night due to being understaffed. Sometimes you wouldn't get a lunch and you never got a break. When you did get a lunch you would be forced to go one to two hours after your shift started. Over the last year the environment has gotten a lot better. Lunches and one of the two breaks are mandatory. OT is optional unless it's a peak sales day (ex: the week of Thanksgiving and Black Friday thru Christmas). Music is playing on the floor, all songs employees get to pick, and you can read and play cards with friends when you're not on a call. If you need time for a family emergency most often it gets approved. Overall I'd say this is a good starting position if you can handle the occasional sales rep treating you like you are nothing. Really, the mute button is your best friend!
low stress environment (music playing, reading, card games), lunches and one paid break mandatory, OT is plentiful and optional most of the time
Rude sales reps, benefits aren't great, schedules are not guaranteed and do fluctuate
Very fast paced, Lacks management skills but a good steady job
Customer Service Representative (Current Employee) – Navarre, FL – July 18, 2018
I absolutely love the steadiness and the guaranteed paycheck but the management skills need to be reviewed. The company claims to be easy to move up in but its like a war when it comes to open positions.
Limited communication for leadership and unrealistic expectations
Contact Center Supervisor (Current Employee) – Navarre, FL – July 4, 2018
I did not have a great experience working in a leadership role due to the limited communication, additional training and nepotism in the contact center. The management team does not provide accurate up to date information to their leadership teams to ensure success of the employees. There is limited to no advancement opportunities once you achieve Supervisor without having to take a significant pay decrease. Unless you are hired in as a Director or VP, there is very little to no opportunity to advance to those positions thus resulting in no career opportunities. Additionally they have very poor benefits. Working as a salary employee it should be the quality of work produced not quantity of hours worked, however they do not see it this way and will deduct what very little PTO you receive to accommodate the difference in the hours.
Order Entry Representative (Current Employee) – Altamonte Springs, FL – June 11, 2018
Horrible systems. Crashes all the time. Horrible work hours. Managers are fake but nice. The one with the name starting R. is pure evil. Work every Saturday and Sunday and all holidays, except Christmas. Depressing. Looking for another job.
Pay, free food on weekends
Hours, family life, management does not genuinely care, shared headsets
HR (Current Employee) – Mary Esther, FL – June 5, 2018
I recently joined Adcomm and I absolutely love this company. I have never worked with a more professional, organized, positive Team. I recommend Adcomm to anyone looking for a change or looking to start their career. The opportunity for advancement is outstanding.
Order Processing Agent (Former Employee) – Cocoa, FL – May 16, 2018
Very unfortunate organized. Management was very poor unless they really liked you. Favoritism so no room for advancement. Very high turnover, and they tell you that your hours will not change nor your days off, but as soon as you get your foot in the door it does. No breaks they choose who and when you can go on breaks. Sometimes you don't even get a lunch. They will change things without notifying you or without any meetings or emails stating the change. Overall a terrible place to work.
Customer Service Rep (Former Employee) – Navarre, FL – May 7, 2018
This workplace is of the exceptional quality. it has great and kind employees and they managment is always there to help you when you need it. I would recommend this job to anyone living in the Navarre Area.
CSR - Customer Service Representative (Former Employee) – Orlando, FL – April 12, 2018
The worst part about this job is you can forget about getting any kind of break when it's busy. It's also way too crowded. They need a bigger facility. The best part of this job is the training program. They really prepare you for going out on the floor. Customers are crustier than you would expect, considering they have decided to sign up and no one is forcing them. It's not the worst job I've ever had but it's certainly not the best.
Customer Service Representative (Former Employee) – Navarre, FL – March 28, 2018
What they pay is great for the area. It's very common to get a raise, but that's it. This job is extremely inconsiderate of people's lives. They don't accommodate children and their schedules, they say they will accommodate school schedules for college students, but I and a few others were told they wouldn't cause of their season, which was never mentioned. They are very condescending and literally think you can switch your life schedule around to accommodate their needs. They say "it's what the client demands" but not what your life demands. If you have school children, don't think about this place. If you're a new, breast feeding mother, don't think about this place. If you're a college student, don't believe most of what they say cause they switch quickly. It's very unfornate that you can't really believe everything in job descriptions now a days.
Order Processing (Former Employee) – Navarre, FL – March 22, 2018
If you don't mind working in a call center taking calls all day, this is a good company to work for. If you're lucky enough to score a job for Adcomm without taking phone calls all day then you've hit a jackpot.
Order processor (Former Employee) – Altamonte Springs, FL – March 21, 2018
My typical day at Adcomm was a normal day. We were always greeted at the beginning of our shifts. We was acknowledge for or goods as well coach on or mistakes. The management at the time is what made some of my day unhappy being there. Management team had games, prices, and bonus. I would love to go back knowing that everything in the pass has been solve after i left.
Customer Service (Former Employee) – Navarre, FL – March 9, 2018
First,there is a management problem. There is no consistency, or structure.Communication is almost nonexistent. There is a lot of favoritism, and it seems to be about who you know rather then if you can do your job. In my opinion they look at there employees as disposable. They put people in positions they are not qualified for. They laid almost all there supervisor off and then let other employees who jobs they were getting rid of have there jobs, even though they knew nothing about that job and had never done it. This list goes on of things this company does. They could be a great company if they would learn how to run a call center they way that it should. So word of advise Adcomm just because its not your idea does not mean its a bad one. Start listing to your employees if you treat them good they will work hard for you.
Order Processing Agent/ Lead on special projects (Former Employee) – Navarre, FL – March 8, 2018
Got to meet a lot of people. High call volume some days no breaks, some days 117 calls. Management very nice depending on your department. Good starter job for younger person or older person looking for something to do