ADT Security Services Employee Reviews

3.4
Overall rating
Based on 3,927 reviews
Ratings breakdown
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Found 3,086 reviews matching the search See all 3,924 reviews
3.0
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can be fun and great culture of people
Commercial Inside Sales (Current Employee) –  Jacksonville, FLOctober 17, 2018
it can be a great place to work and management tries to keep a positive environment. upper management places a competitive pay plan where doing your job can actually cost you more money than short cutting or avoiding calls.
Pros
can make good money and great direct managers
Cons
calls can effect your pay by simply doing your job
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5.0
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Dream Job
HV Install Resi/SB (Former Employee) –  Orlando, FLOctober 15, 2018
The most enjoyable part of this job was the customer satisfaction. Walking away from an install knowing that you helped someone get more security or piece of mind about their safety. People work hard for their stuff and expect blue chip, premium service every chance we can give it to them. This was my standard. Only 2 categories here: perfect or go-back. Metrics show I had one of the lowest rework ratings in the state. Resi/SB HV installer. My branch office ALWAYS put the customer #1 and I was honored to assist. If not for personal problems in my life (divorce/ fathers death) I'd still be there.
Pros
Versatility. Multi-tasking. Overall knowledge. Training
Cons
None to list.
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1.0
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Opinion
ACCOUNT SERVICE REPRESENTATIVE (Former Employee) –  Jacksonville, FLOctober 15, 2018
Busy days are Monday's, overall the culture and environment I just didn't like. It was a job and I needed to pay bills however outside of that I wouldn't recommend this company to anyone.
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1.0
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hardest part of job
Account Payable Specialist (Former Employee) –  Aurora, COOctober 15, 2018
the hardest part of the job was trying to learn different tasks at a face paced environment and there were various management doing different things. The team base environment was pretty straight forward on tasks for the day.
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1.0
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Terrible place to work
Security Officer (Full-time) (Former Employee) –  Troy, MIOctober 13, 2018
I obtained this job because I was laid off permanently from my present job due to a plant closing. I thought this was a good place to work, but found out management cared less about your being or personal welfare. The pay was bad, no benefits, no set hours to work, they changed daily so rest was a major problem.
Pros
nothing
Cons
very bad eperience
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3.0
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High Turnover
Talent Acquisition Specialist (Former Employee) –  Long Island City, NYOctober 13, 2018
I did not enjoy this job because of the constant turnover in the jobs I recruited for. The work environment was not collaborative and i was given no direction.
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1.0
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Nice office space
Telemarketer (Former Employee) –  Cheshire, CTOctober 11, 2018
Pushy, unreasonable management. Management got commission from other employee sales. No room for advancement. Rude branch owner who had no people skills. This led to the demise of the office.
Pros
Well lit
Cons
No benefits
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1.0
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Micromanage to new degree
Service/Installation Technician (Current Employee) –  Los Angeles, CAOctober 11, 2018
Micromanage from the time you start you company vehicle to the time you turn it off adt has unfair matrix on o how they rate your daily performance for sevice and install technitions they are forcing you to upsell to customers to the point where your job depends on it
Pros
Company vehicle
Cons
you are not covers if you get in an accident to and from work, pack a lunch because going out for lunch is not covered eaither
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3.0
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consultant
Consultant (Former Employee) –  Houston, TXOctober 11, 2018
Concise training developer and presenter utilizing various workflows and procedures detailed to organizational needs. Strategic development of business processes and methodologies for system integrated products and services by defining standard operating procedures through high level vendor relationships
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1.0
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Horrible Company
alarm response (Former Employee) –  Rochester, NYOctober 10, 2018
Poor management, they hire anybody under the sun. Pay is low. Location is in the middle of no where. Product is horrible. Training was useless. And a lot of management lie on employees.
Pros
nothing
Cons
everything
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4.0
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Good Place to Work
District Sales Manager (Current Employee) –  Miami, FLOctober 9, 2018
Much needed adjustments to today's culture, and to make sure that their ear is always to the ground. Be sure to keep everything accounted for, and work hard.
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2.0
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its ok
Customer Service Representative (Former Employee) –  Jacksonville, FLOctober 8, 2018
Go in do what you have to do and go out. Its really hard to move up within the company, its easier to quit and reapply for management. Its all about politics.
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4.0
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Adt
Field Support Tech Specialist (Former Employee) –  Aurora, COOctober 8, 2018
ADT definitely equips their new hires with detailed training and proper resources to be successful in the position. They have a relaxed business casual dress code and they have a lot of amenities for their employees from nap rooms to gyms and even a lactation room for mothers. They set aside time weekly for each team to meat and discuss goals and ways to improve and develop not only each individual on the team but the whole team as well.
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5.0
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Very good place to work.
Customer Service Representative/Call Center (Former Employee) –  Aurora, COOctober 8, 2018
My time at ADT was challenging but could rise to those challenges. ADT is an employee friendly environment with excellent benefits and plenty of one on one time with supervisor to review and assess job progress.
Pros
excellent benefits, regular breaks
Cons
back to back cutomer calls
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3.0
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Too many changes
Outside Sales (Former Employee) –  Miramar, FLOctober 6, 2018
Typical day included calling previous customers and trying to get them to purchase new security system service again.

I learned that it is a numbers game. To prospect with consistency and positivity.

Management was good. Often too busy for enough training for each sales rep. Often set unreachable goals for their teams.

Culture was friendly and fun and energetic. Team-oriented.

Hardest part of the job was generating my own leads after the company took away most of the leads. Had to self-generate my own leads instead of running the leads previously given by the company. Too time consuming. Also the compensation plan was changed for the worse 3 times. Made it harder to earn good money. Also lots of driving.

Most enjoyable part was providing security service for appreciative customers and being around the great employees who helped eachother when management was too busy.
Pros
Free lunches sometimes.
Cons
Too much driving, Sometimes deals sold were cancelled unfairly.
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5.0
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Excelwnte ambiente laboral
Customer Service Representative (Former Employee) –  Provincia de San JoséOctober 5, 2018
Es una empresa seria,de muy buen entrenamiento a sus empleados ,además son verdaderamente profesionales.
Un excelente ambiente de trabajo,muy sano ,ético y profesional.
Pros
Todas las garantias sociales
Cons
No tiene nada malo que se pueda decir
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4.0
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Field Tech
Residential Installer (Former Employee) –  Oak Brook, ILOctober 4, 2018
getting orders for the day pre calling customer letting them no my ETA getting on site checking for all safety issue installing hardwire/wireless alarm system indoor/outdoor hardwire/wireless indoor an outdoor camera system all company sale of new products installing all smart home devices an cell phone aps customer service letting cust know what they jus bought
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3.0
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very poor place to work
CUSTOMER CARE REP (Current Employee) –  Jacksonville, FLOctober 3, 2018
very busy no time off the phone, managers suck,pay is ok phone calls are always back to back, revolving door alot of people never stay do not work there
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3.0
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Good people
Installation Technician (Current Employee) –  Columbia, MDOctober 2, 2018
The technicians and Admin work well together. Management sometimes push you to upsell too much, and you work preformance is based off of it. Some days they over book your schedule and you are forced to work late.
Pros
Pto
Cons
Forced to work overtime
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4.0
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Good place to work and decompress on your free time
General Care Representative (Former Employee) –  Knoxville, TNOctober 1, 2018
While any call center atmosphere is stressful, ADT tries to incorporate a stress free environment during your free time with quiet rooms, ping pong tables and tv monitors to watch as well. ADT provided all resources that you need in order to be successful within the center.
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Diversity score

69out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at ADT Security Services.

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