it can be a great place to work and management tries to keep a positive environment. upper management places a competitive pay plan where doing your job can actually cost you more money than short cutting or avoiding calls.
can make good money and great direct managers
calls can effect your pay by simply doing your job
The most enjoyable part of this job was the customer satisfaction. Walking away from an install knowing that you helped someone get more security or piece of mind about their safety. People work hard for their stuff and expect blue chip, premium service every chance we can give it to them. This was my standard. Only 2 categories here: perfect or go-back. Metrics show I had one of the lowest rework ratings in the state. Resi/SB HV installer. My branch office ALWAYS put the customer #1 and I was honored to assist. If not for personal problems in my life (divorce/ fathers death) I'd still be there.
Versatility. Multi-tasking. Overall knowledge. Training
Account Payable Specialist (Former Employee) – Aurora, CO – October 15, 2018
the hardest part of the job was trying to learn different tasks at a face paced environment and there were various management doing different things. The team base environment was pretty straight forward on tasks for the day.
Security Officer (Full-time) (Former Employee) – Troy, MI – October 13, 2018
I obtained this job because I was laid off permanently from my present job due to a plant closing. I thought this was a good place to work, but found out management cared less about your being or personal welfare. The pay was bad, no benefits, no set hours to work, they changed daily so rest was a major problem.
Service/Installation Technician (Current Employee) – Los Angeles, CA – October 11, 2018
Micromanage from the time you start you company vehicle to the time you turn it off adt has unfair matrix on o how they rate your daily performance for sevice and install technitions they are forcing you to upsell to customers to the point where your job depends on it
you are not covers if you get in an accident to and from work, pack a lunch because going out for lunch is not covered eaither
Consultant (Former Employee) – Houston, TX – October 11, 2018
Concise training developer and presenter utilizing various workflows and procedures detailed to organizational needs. Strategic development of business processes and methodologies for system integrated products and services by defining standard operating procedures through high level vendor relationships
Field Support Tech Specialist (Former Employee) – Aurora, CO – October 8, 2018
ADT definitely equips their new hires with detailed training and proper resources to be successful in the position. They have a relaxed business casual dress code and they have a lot of amenities for their employees from nap rooms to gyms and even a lactation room for mothers. They set aside time weekly for each team to meat and discuss goals and ways to improve and develop not only each individual on the team but the whole team as well.
Customer Service Representative/Call Center (Former Employee) – Aurora, CO – October 8, 2018
My time at ADT was challenging but could rise to those challenges. ADT is an employee friendly environment with excellent benefits and plenty of one on one time with supervisor to review and assess job progress.
Typical day included calling previous customers and trying to get them to purchase new security system service again.
I learned that it is a numbers game. To prospect with consistency and positivity.
Management was good. Often too busy for enough training for each sales rep. Often set unreachable goals for their teams.
Culture was friendly and fun and energetic. Team-oriented.
Hardest part of the job was generating my own leads after the company took away most of the leads. Had to self-generate my own leads instead of running the leads previously given by the company. Too time consuming. Also the compensation plan was changed for the worse 3 times. Made it harder to earn good money. Also lots of driving.
Most enjoyable part was providing security service for appreciative customers and being around the great employees who helped eachother when management was too busy.
Free lunches sometimes.
Too much driving, Sometimes deals sold were cancelled unfairly.
Residential Installer (Former Employee) – Oak Brook, IL – October 4, 2018
getting orders for the day pre calling customer letting them no my ETA getting on site checking for all safety issue installing hardwire/wireless alarm system indoor/outdoor hardwire/wireless indoor an outdoor camera system all company sale of new products installing all smart home devices an cell phone aps customer service letting cust know what they jus bought
The technicians and Admin work well together. Management sometimes push you to upsell too much, and you work preformance is based off of it. Some days they over book your schedule and you are forced to work late.
Good place to work and decompress on your free time
General Care Representative (Former Employee) – Knoxville, TN – October 1, 2018
While any call center atmosphere is stressful, ADT tries to incorporate a stress free environment during your free time with quiet rooms, ping pong tables and tv monitors to watch as well. ADT provided all resources that you need in order to be successful within the center.