Busy and stressful but learning experience
Provider Services Specialist (Former Employee) – Chantilly, VA – January 17, 2019
They are primarily a call center, I did not work in that department but supported nurse practitioners. Had to communicate with the NP's out in the field, assist if lost, or reporting canceled appointments, taking their schedules and posting them in the scheduling system. Most difficult part of job for me was trying to manage the NP's, seemed they were either misinformed or misunderstood some of their responsibilities. Many issues with scheduling of appointments and the software being used they didn't have enough time to get to appointments and we would hear the brunt of those complaints, having to get them to cover areas they had already agreed to but trying to back out of certain zip codes. It could be seasonal busy, helped the day go by very quickly. Also were required to take turns working on the weekend, but at least allowed a company laptop and could work from home and at least there was some overtime for that.