A Good place to start out
Field Service Representative I (Current Employee) – Rockford, IL – December 31, 2018
Working at a City Contract Location is very diverse; Working with the Police, Fire, Public Works, and all the other City Departments. Each departments has its own software, we work with Windows 7 and 10. I have learned a lot about different applications both Fire Department and Police Department specific.
The upper management talks about the importance of employees, I did not feel valued or that I had an avenue for advancement. Working on a team never felt like a team it always felt like a competition with no one to ask for assistance or training. It was always work it out on your own.
The hardest part of the job is the lack of documentation; every "team" I have been part of documentation was either non existent, out of date, or multiple versions located in multiple places that it was a hunt every time it was needed.
The most enjoyable part of the job for me is working with the end users, the end customer. Some can be difficult but it is always satisfying to resolve their issue.
Health care, 2 weeks vacation, 401K
Poor training, limited advancement opportunities