Good for college/high school applicants
Helpdesk Technician (Former Employee) – Schaumburg, IL – May 18, 2018
Worked as a help desk tech. Days at ATS were very routine and not too hard on most days. Training helped understand a lot of the material required to know, in a matter of days. However much of what you learn is done thru working on the job. The hard part is really just dealing with the users on the other end of the phone.
Worked as a contractor and depending on the work load of the company ATS works for, you may not work for a few days, weeks even. Breaks can be shortened depending on the workday.
You do not learn much on the job, and position advancement seems futile, but the coworkers are nice and most are friendly.
coworkers, easy to learn on the job
shortened breaks, high call volumes, mediocre health benefits