Service Desk Manager (Former Employee) – Schaumburg, IL – August 11, 2018
The company is a factory maintenance/industrial parts repair supplier, they should stay with that. They really do not understand the meaning of "world-class" service desk delivery. You cant be partially in the IT Services industry, it takes a major commitment to be the best and ATS is split in to many directions. It's not that they don't try, but poor management and lack of focus and direction has led them to underperform and miss SLA's on large contracts. That is recipe for disaster.
Decent pay and benefits. Nice facility/office in schaumburg.
Disengaged management and lack of overall leadership.
Site Manager (Current Employee) – Sweetwater, TX – July 11, 2018
Anyone out there considering a Site Manager role with ATS should decline immediately. I will tell you from experience the Site Manager role is the most difficult role within the company. Work life balance is terrible because you're the first line manager the customer deals with daily. You're held accountable to a standard corporate personnel are not held to. ATS has a strong culture of turning over Site Managers. This is because when the customer is dissatisfied the first thing Corporate does is remove and replace the SM. This brings about poor job security. If corporate thinks the contract is in danger... remove and replace the SM. If the maintenance team takes issue with SM decisions, remove and replace the SM. You're told its your business run it how you see fit. You try to work according to the Statement of Work (SOW) but the customer will always push for more. Ask you to do things that are clearly not in the contract. When you try to enforce the contract the customer complains to your ABM (corporate representative) and he makes you give them the service. That begins the spiral of non-contractual services becoming informally part of the contract and you lose money on that billable service. It's very frustrating not to mention the loads of garbage you have to endure each day. However, if you're in a position where you need income now I would say take the job but have a back up plan in place. Continue to do your diligent job searching while employed because getting removed as a Site Manager is not a question of "if" but "When" I really hope this helps you make an informedmore... decision. Please consider your options very heavily before accepting a SM role with ATS. I wish you the very best and God Speed in your job search.less
No management support, out of site out of mind, double standards, job security
Industrial Maintenance Technician (Eaton) (Former Employee) – Peoria, IL – June 26, 2018
I was requested to do jobs of higher level technicians with out the pay. Always asked to work overtime at the end of shift. Never advanced notice. The management would set impossible and unrealistic goals and make guarantees to the customers that we couldn't fulfill.
Maintenance Technician (Current Employee) – Las Vegas, NV – April 21, 2018
In the year I've worked here, there has been a revolving door of employees in and out of this team. The management is the reason hands down, far too inexperienced. They like to play with scheduling and teams that work well together. Power trips from the main manager and favoritism left and right. Until new management is placed, I would avoid
Site Manager (Former Employee) – South Carolina – April 12, 2018
Will drop you at a flash because your trainer is unknowledgeable about managing. Left a paying job, had everything in storage, trainer felt intimidated because I knew more than him, so a bogus excuse came up dropped me with no cause or reason. They were unorganized in scheduling moving and start date. There is definitely a problem with this company, I WOULD NOT give up anything to work for them!!!
Technician (Former Employee) – North Las Vegas, NV – March 16, 2018
very bad place to work mangers hide in their office and you come into work and don't know whats the plan for today. Its a big joke and if you say anything to HR about management then you will be fired or moved. This was the worst company I've ever worked for !
Maintenance Technician II / CNC Technician (Current Employee) – Water Valley, MS 38965 – March 7, 2018
high pace and stressful, no outside life because you work so many hours and days, long hours which can vary depending on who you are, management only cares about how they look and do not take care of the employee
Maintenance Technician (Former Employee) – Toccoa, GA – March 6, 2018
Great place to work, management let you know what needed to get done and then let you complete the task. They didn't push you or look over your shoulder, they had complete confidence in the work force.
Maintenance Technician 1 (Current Employee) – Augusta, GA – February 22, 2018
Loved my job, my hours, and my benefits but the management is what killed it for me. They care more about the way they look then helping out employs. There always trying catch someone doing something wrong then to appreciate what employs did right. They will low ball the heck out of compensation and make excuses about it all day.
Technician (Former Employee) – Charlotte, NC – February 10, 2018
The facility that I worked in was nasty and just a mess. I constantly had to fix machines that the technicians messed up because they didn't want to work. The management at the site was horrible and my manager was a jerk.
Cut throat place to work. You better be buddy buddy with management and safety.
Senior Maintenance Technician (Former Employee) – Peoria, IL – November 1, 2017
If you don't become good friends with your manager your not going to make it very far. They don't give the employees raises that deserve it but, the employees that are brown nosers or cry wolf constantly. Safety is so non-forgiving that employees are scared to report a paper cut because, they don't want to get fired over it. If you do go to work for ATS watch your back and make sure you suck up to your boss also, don't expect the truth out of any management personal because they are taught at corporate how to lie to their employees.