Too long ago, and too short a tenure, to be relevant, but...
Manager, Database Administration (Former Employee) – Ocean, NJ – August 21, 2017
As a consultant assigned to a major client of ATS's, that client's IT department provided well-defined guidelines for project deliverables. BAU support did not have quite the same level of clarity for support procedures, but was evolving.
As per the assignment, it was a short term (six-month) one. During that time, ATS was highly supportive of, and interactive with, the client and me.