A typical day at AEP was signing in to my work space and then beginning my calls for the day. It was a call center, so aside from the breaks provided, the remaining time each day was spent on the phones answering customer's calls, questions, and complaints about billing or setting up/stopping service at a location. The hardest part of the job was not having much time to de-escalate after many calls with frustrated or irate customers, and not having any face-toface interaction with customers or colleagues. Though breaks were plentiful, they were staggered and most people stayed in their cubicle most of the day.
long breaks, benefits, company events
high-stress, not a lot of face-to-face interaction