Aerotek Employee Reviews for Technical Support Representative in San Antonio, TX

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2.0
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Free Coffee
Tier II Technical Support Rep (Former Employee) –  San Antonio, TXAugust 28, 2014
Take inbound calls from U-verse customers that are experiencing technical difficulties with their service.
Pros
Got to work in the air conditioning. Highest level of technical support available.
Cons
Very high employee turnover rate
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2.0
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Eh
Technical Support Representative (Former Employee) –  San antonioJune 2, 2014
Place was not great. The people were nice, easy to work with, however the benefits were not good, pay was terrible for amount of responsibilities.
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1.0
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not happy
Technical Support Representative (Former Employee) –  San Antonio, TXApril 29, 2014
management treated their employess unfairly, co workers where well,
hardest part of the job was not being able to resolve customers issues,
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3.0
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great place to start off and great enviroment
Technical Support Representative (Former Employee) –  San Antonio, TXDecember 15, 2013
• Assist with resolving computer, television and phone issues
• Assist clients with troubleshooting phone, internet & television
• Promote products & services to enhance clients’ accounts
• Resolve clients’ inquiries, whether general, technical, or help requests
• Provide step by step instructions on phone, internet & television navigation
• Provide billing and account information to clients and solve general and technical inquiries
Pros
long lunches and great people and enviroment
Cons
work one weekend and tight schedule
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5.0
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productive environment
Technical Support Rep (Former Employee) –  San Antonio, TXAugust 10, 2013
Team work and a company effort to achieve the customers satisfaction and relationship between customers and agents and company
Pros
great incentives to achieve greater goals
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3.0
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To educate customers and we as trouble shoot the problem at hand.
Tier 2 Technical Support Representative (Former Employee) –  San Antonio, TXJuly 27, 2013
Assisting all AT&T subscribers with Internet, TV, and Phone services. Maintain a good repoire with customers by troubleshooting and fixing the technical problem at hand.
Pros
The ability to take control of the problem at hand.
Cons
To partner with customer no matter what skill level they are at.
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Overall rating

3.8
Based on 9,737 reviews
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