Stressful, fast, and poor service
Customer Service Representative (Current Employee) – Pittsburgh, PA – January 10, 2019
First off, the customer service is awful. The members call in and get bounced around then cuss you out because no one wants to help them or knows what they are doing. Aetna is a billion dollar company with billions in revenue, therefore upgrade your system.... why are they using 5 year old Internet that takes minutes to load one web page... !?!?!??????????? Also, we get docked points for not going on our breaks and lunch’s at the EXACT time... what am I suppose to do, say “Sorry, Ma’am, I have to go on break/lunch now so I can’t assist you or I could lose my job.” They promise you all these bonus’ and promotions, yet when you ask about it, they say that it only goes to the seniority reps. Now they are talking about freezing our pay with CVS... no, not a good company or environment. They force you to work overtime and if you don’t they hold that against you and say, well we will not promote you because you won’t work overtime. Sorry but for people who have multiple jobs trying to make a living, I can’t give you 2 extra hours a day plus 8-10 hours on saturdays.... The ONLY thing I love is the people, they are really nice. The work environment with your coworkers is basically like a family.
Great discount programs, nice coworkers
Poor technology and innovation, bad service