Was a good company and then came AuSuM
Loss Control Surveyor (Former Employee) – Portland, OR – August 26, 2018
I worked for these guys for years and the work was always consistent, management easy to work with, good CSC support, and ease of use with their software. Then they got bought out by a Canadian company - or there was a merger of some sort. The company we merged with had to use this "AuSuM" system and so they made us change the software we used to complete our reports with and that's when it all fell apart.
The software is terrible. The software transition was even worse. Clients, reviewers, and field reps dropped like flies after that. So many people bailed out. I dreaded typing now as it took twice as long to enter in field reports then our last system. There was no additional compensation for this either. This transition was a colossal mistake. I don't think they ever recovered from it. I loved my manager but I now dread working for them. There are so many new people now, I don't know who to reach out to for any questions or assistance.
I probably would have continued working for them if they had offered me more money per hour, but they refused, so I left. I wish them well but if they still have that ridiculous software, as well as no one knowing what to do, I wouldn't go back to them.
Flexibility of schedule, nice managers
Poor pay for the time you're in the field/typing reports, no consistent work offered, horrible software.