Employee (Current Employee) – Bloomington, IL – August 15, 2018
The company has provided good benefits and a reasonable salary during my time with the company. I have had ample opportunities to learn while on the job and even had several positions created for me when my supervisors realized that I was doing more than my assigned duties. The jobs can be demanding and you have the opportunity to receive credit from the highest levels of the organization when you do your job well.
Customer Service Representative (Former Employee) – Bowling Green, KY – August 13, 2018
If you have kids, no life, a high car note, or a drinker my problem then this is the job for you. If you enjoy people complaining in your ear for 8 hours a day 40-50hrs a week then come on down and sign up today.
Operations Manager (Former Employee) – Tucson, AZ – August 13, 2018
Afni goes through ups and downs with the environment and culture. The slogan "great place to work" is dependent on the quality of management. No defined development of leadership due to lack of qualified managers.
Great people make the job less stressful
Client has to mucn pull with how day to day is run
New Employee Experience Training Coach (Former Employee) – Tucson, AZ – August 6, 2018
While the job atmosphere is very diverse, so there is quite a bit of "drama," I was pleased with the respect and opportunity I was given at Afni. I came to my job every day doing the best I could and the respect is always returned if given.
Chat Representative (Former Employee) – Opelika, AL – August 1, 2018
the job overall is easy. however, afni does have weird policies as far as not taking hospital excuses. If you and your coach dont see eye to eye then they can eaily mess up your position regardless of the efforts you put in.
Project Coach (Former Employee) – Tucson, AZ – July 31, 2018
I supervised 20 on line agents. I kept records of their progress and sales rates. I listened to their phone calls and mentored all of them.
I learnt how to work well with others on a project. . Management was sporadic as it was a new project and they were not sure how to handle it.
The culture was juvenile, most workers hadn't received high school education and it was their first job. Rewards were in the form of ice-cream and WIFI game playing.
Hardest part of the job was the fact that customer promotions were offered and we were not informed until a wee after the promotion started; therefore it was hard to keep up with the company's policies.
The most enjoyable part of the job was the 10 team members I worked with.
Customer Service Representative (Former Employee) – Bloomington, IL – July 27, 2018
Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints for Verizon Long Distance phone services empathetically and professionally. Referred unresolved customer grievances to designated departments for further investigation. Trained multiple employees on data systems and customer service. Overall, it was a very positive work environment in which I gained a lot of customer service experience.
customer service rep (Former Employee) – Peoria, IL – July 25, 2018
i really enjoyed working at AFNI, It was one of the most enjoyable places to work. The environment was very relaxed. the products and services the sold were reputable, I enjoyed helping the customers and I learned a lot about the products and services.
Long Distance Customer Service (Former Employee) – Tucson, AZ – July 20, 2018
Solved issues with telephone bill by helping the customer over the phone. Explained in details customers phone bills and transactions. Afni offered customer service in different languages. The hardest part was when I couldn't help the customer due to the late fee. Got to explain the summary of their bill and was understood.
Customer Service Representative (Current Employee) – Tucson, AZ – July 19, 2018
the people, the place, the management are all outstanding and I really do love it. I just don't like the actual work of constantly arguing with customers about billing and service/ coverage. it taught me great customer rep skills but it is emotionally draining.
Billing and customer service (Former Employee) – Tucson, AZ – July 18, 2018
Great customer service training. Working at afni has definitely helped me to better understand customer service. Awesome paid traing. I recommend working there for the training if nothing else. I would recommend it to anyone who is looking to work with customers