Customer Service Representative.
Customer Service Representative (Former Employee) – Glendale, CA – December 2, 2018
During my 25+ years in customer service/sales, I would have to say that this was the most wonderful place that I've ever encountered. The reason that I was terminated was totally due to my inability to grasp the technology being used.
I'm from the old school environment of inbound/outbound customer service/sales and due to the fact that I pride myself on being a long-term employee and remained in positions using the old school technology, headsets, and phones, the new ways of the CSR passed over me, and I was totally unprepared. Even though the company gave me every chance as far as training, it was something that I was simply was unable to grasp in the time expected of me by the company.
Under the categories of pay, benefits, management, and workplace culture, I can voice not one single complaint. My disappointment lies with myself.