A typical day at work involves interacting with both employees and tenants. Employee issues may arise due to unanswered questions about day to day business operations and community/resident concerns. I handle all aspects of property operations from posting payments to resolving resident disputes whether it is a noise complaint, accounting question, maintenance issue, etc. I also handle all aspects of day to day business activities such as retaining residents and making certain that all issues are resolved to the resident's satisfaction. I have learned to be proactive and to approach any situation in a positive and respectful manner. Teamwork is an integral part of my job and this is important in building a positive and trustworthy work environment. The hardest part of my job is tackling difficult situations and to find a solution that works to everyone's benefit. The most enjoyable part of my job is having colleagues that you can trust and collaborate with and a manager who is supportive.
A typical day involved driving the distance between 4-5 properties per day and an overnight visit out of state at lease once per week. It was a heavy load, but I enjoyed it.
At each properties and during each visit:
supporting existing staff and hiring and training applicants and new employees.
Handling resident complaints and making decisions on what resolutions were best.
Monitoring the Financial performance of he properties
Monitoring the capital improvement needs of the properties
Setting rents and fees
Collecting rents and fees
Visiting properties to ensure the aesthetic appearances were good
I loved the people; I loved my boss and my co-workers (still friends since 1992)
Operation Manager (Former Employee) - Annandale, VA - April 20, 2017
When I worked for them they were trying out a new program and I got the short end of the stick. They took away the title and left me with all the work. I had done all the work of the Property manager but no authority. They had a traveling A/P& A/R , then a traveling turn team that was horrible. I ended up leaving after having a fire in my hallway and had to work 70 hours of overtime and these "traveling" people were no help.