Customer Service Representative (Former Employee) – Alameda, CA – August 6, 2017
Ghetto employees in PDR department with a culture all of their own no wonder state is watching them closely. Minimal or little training and extremely unprofessional staff and very "clickesh"office culture.
Free fruit on wednesdays and free popcorn on Fridays
Culture is very unprofessional and poor management
Supervisor, Customer Service (Current Employee) – Alameda, CA – June 30, 2017
I'm proud to be part of Alameda Alliance for Health. I have learned so much from working with different departments at Alameda Alliance. I have great management team who alway listen and support our ideas.
Fun workplace with a ping pong table and picnic area
Quality Project Specialist (Current Employee) – Alameda, CA – June 20, 2017
A typical day for me is to work on my assigned duties, assist team mates on things they may need advice on. I've learned that not everyone in certain positions truly know their work. The hard part of the day is when there is no structure I place for training of new staff. The most enjoyable is the friendliness of the staff.
Claims Processor (Contracted) (Former Employee) – Alameda, CA – March 11, 2017
Working at Alameda Alliance For Health was a wonderful experience. Management keeps a very work friendly type atmosphere, staff there very friendly, and willing to help others type of attitude. Claims department very high volume work, and operated under solid management, and leadership. I really enjoyed my tenure while working there, would recommend for anyone looking to pursue, and continue career in healthcare.
Provider Dispute Analyst (Former Employee) – Alameda, CA – February 8, 2017
The Alliance is small company that is continuing to grow. It is under new management with a lot of changes happening so it will take some getting use to and could lead to some frustrations. However, the Alliance is learning as they go and trying to help employees strive to create a better work environment.
Fun activity days, BBQs and picnics.
Lots of changes happening so it takes a lot patience and adjustment.
Enrollment & Eligibility Specialist (Former Employee) – Alameda, CA – May 21, 2015
My typical day would start by auditing that health protected data had been received and loaded correctly into our data warehouse. My department then performed Q&A reporting to ensure data integrity. I would receive calls from multiple internal departments as well as trading partners in order to resolve membership, eligibility, enrollment and encounter data issues. Being able to assist our community on a daily basis with there medical needs brings me a great sense of fulfillment.
Flexible hours and great co-workers
Senior managements unwillingness to listen to employees.
Member Service Representative (Current Employee) – Alameda, CA – May 27, 2014
Customer Care representative in charge of daily interaction assisting customers with benefits and eligibility. • Assisting members and providers with benefits and eligibility. • Researched HMO claims history. • Thoroughly research member’s plan for eligible issues. • Navigate various applications for providing assistance with authorizations and referrals • Processing Kaiser request for assignment • Assist customers in the office as well as on the phone