I'm actually divided in how I feel about working at Alaska Airlines. If you are working the call center, please know --- BEFORE you apply --- that it IS very competitive and VERY strict. Most don't make it past the 6 months probation. I enjoy the work, I LOVE my coworkers; I don't like the policies that impact so many of us. We are the lowest paid in the industry. Yes, you get flight benefits, but taking off work is almost impossible. You have to bid on your shift and it is assigned by seniority - so if you're new, expect to get a "not so great shift" after you're "out on your own". Vacations are bid on at the end of the year for the next year, otherwise you have to trade out days with co-workers to get time off. EVERYTHING is counted as an attendance occurrence - Sick? Occurrence - Kids sick? Occurrence - Flat tire? Occurrence. The background check they perform is for the last 10 years.
If you have call center experience, DO apply. You will eventually get to work from home. However, be very aware that it WILL be hard. Learn your airport city codes, don't bother taking notes in class - everything you need is in the manual. Despite all of this - I do love Alaska Airlines.
Mandatory overtime, strict schedules