Alaska Airlines Employee Reviews

Get your foot in the door and have a chance to do some really cool things. Flight benefits are generous and there is a ton of company pride. The best part is the people. Best Care in the Air.

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Enjoyed working here

Flight Attendant (Former Employee) - Seattle, WA - December 8, 2023

Overall great company. Cares about there employees and they listen and want you to do better and excel at your position. Management talks and engages with employees. There growning quickly.

Pros

They care

Cons

None

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Alaska Airlines insights

Based on 497 survey responses

What people like

Feeling of personal appreciation
Clear sense of purpose
Ability to learn new things

Productive and fun place to work with

Senior Product Designer (Current Employee) - SeaTac, WA - December 6, 2023

Amazingly fun and productive way to work with. Had loads of learning on the way as well lots of feedback from stakeholders so designs kept iterating.

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No growth!

Flight Attendant (Former Employee) - California - December 3, 2023

What is the best part of working at the company?They donor support employees. What is the most stressful part about working at the company?Knowing that if you are a person of color you will not be treated fairly.What is the work environment and culture like at the company?Hostile environment.. lots of Karen’s. Culture: 1970 What is a typical day like for you at the company?Watch your back…. Know the rules so you can defend yourself. Art of War

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Great company to work for

Customer Service Representative (Former Employee) - Newark, NJ - November 28, 2023

It’s like being in a very large family they treat you like a family member not a number and customers are treating the same like family. They go out of their way to be helpful in all fronts

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Great company/make it your own

Reservation Agent (Current Employee) - Seattle, WA - November 27, 2023

I work among great agents. I receive adequate support from supervisors. There’s a cliquey culture amongst senior agents but if you just go to work, do your job and focus on the guests you’re helping you’ll be fine.

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Cares for employes

Airport Operations Agent (Current Employee) - Austin, TX - November 21, 2023

An excellent place to work. Most supervisors and managers genuinely care about everyone. Quarterly performance based pay and including the big end of year bonus. 2022 paid in Feb 2023 was 10.5% annual pay. Highly recommended

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The Best

Customer Service Agent (Former Employee) - Fort Lauderdale, FL - November 19, 2023

I Loved my Job and the Company. It was becoming Stressful dealing with uncontrollable situations like cancellations and guests. I learned so much at EWR and FLL

Pros

Great Company

Cons

none

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Very Good Company

Reservations Agent (Former Employee) - Chandler, AZ - November 18, 2023

As a call center its always busy but there were some days where it was slow. Alot of nice people on the phone. I never got a rude person. Even the ones with a layover or cancellation they were always understanding. It was such a good company to be employed by. I felt like everyone cared about each other and it really felt like a big family. You get flight benefits but the way the schedule works it never gave time to use those benefits.

Pros

almost everything

Cons

no flexible schedule

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Great but could be better

Flight Attendant (Current Employee) - San Francisco, CA - November 17, 2023

The company is great to work for after you complete the first five years! Takes a lot of sacrifice but worth it for the free flights on stand-by and not having a supervisor on the job. Training is intense and you will go in credit card debt if you don't have money saved!

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Jobs at Alaska Airlines

See more jobs

Technical Training Instructor

Seattle, WA

4 days ago

Line Avionics Technician

Los Angeles, CA

30+ days ago

Vice President Labor Relations

Seattle, WA

4 days ago

First Officer- Alaska Airlines

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Senior Regulatory Compliance Safety Analyst

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Some good some bad

PSA (Current Employee) - Spokane, WA - November 16, 2023

Pros:Free flightsGood BenefitsOverall nice coworkers Supportive team leadsCons: The supervisors are rude and errogant.The Station Manager drops the ball is completely impersonal, unprofessional and honestly a rude and flighty person.The schedules are awful. And they mandatory you to come in on your scheduled days off, regularly.They will not approve time off so plan no life. The training is inconsistent as everyone has their "own way".

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Great place to work!

Reservation Agent (Former Employee) - Phoenix, AZ - November 6, 2023

Great pay (Seattle based pay.) Great training and supportive supervisors. Travel benefits are great, but they only fly to SEA/PDX from PHX. Not flexible on your schedule. There is not a lot of turn over, so it is tough to get seniority.

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productive and fun workplace

Flight Attendant (Current Employee) - multiple locations - November 1, 2023

I love working here. It's so amazing I would definitely recommend to anyone who wants to become a flight attendant. it can become challenging because you are away from things and you may not make everything but it's worth it

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It’s a who you know world

HR (Former Employee) - Seattle, WA - October 21, 2023

If you know the right people, and those right people like you, you will do fine. Your work doesn’t matter at the end of the day as much as it should.

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Bad pay

Flight Attendant (Former Employee) - Anchorage, AK - October 21, 2023

It’s so hard to pass the initial interview , initial training is brutal. Once you’re in, the pay is really bad. The 6 month probation period is very stressful because at 3 “occurrences “ you’re out. If you get sick that counts as an occurrence. Obviously you get to travel but it’s hard to take advantage of the travel benefits they offer when you’re always broke.

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Active work place

Ramp Agent (Former Employee) - SeaTac, WA - October 20, 2023

Super busy work environment as a ramp agent Pay was good but the amount of work non stop w no lunch at times was overwhelming or working thru breaks because another plane needs to push out or is arriving

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Enjoyed my career with Alaska Airlines. I was made to feel I was part of the Alaska family!

Customer Care Representative (Former Employee) - SeaTac, WA - October 18, 2023

What is the best part of working at the company?Management showed positive, fair, compassionate leadership throughout my career. They showed their appreciation with annual employee appreciation days, community support activities, and monthly incentives. I appreciated the positive, effective people they placed in leadership roles.What is the most stressful part about working at the company?The stressful Holiday travel volumes. However, employees were given positive support to get through the many calls on hold.What is the work environment and culture like at the company?Positive, professional and caring. Employees had the option of working in the office or remotely. What is a typical day like for you at the company?I worked in Customer Care answering customers questions about their mileage account, resolving travel issues and listening to our customers complaints. Offered compensation for their traveling inconveniences.

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I love my work group and job flexibility.

Flight Attendant (Current Employee) - SeaTac, WA - October 17, 2023

I love my job at Alaska Airlines. Being a flight attendant is a perfect fit for me. I love taking care of our passengers, problem solving, and experiencing new places.

Pros

Flight benefits, health insurance, 401k match

Cons

Pay scale

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Genuine caring company

Manager in Training (Current Employee) - Seattle, WA - October 16, 2023

Alaska is a solid employer and on a growth path that is smart and conservative. It does not benefit from huge international travel demand and does not suffer when the demand crashes. It’s a smart choice if you can get through the interview process, which is slow and sometimes frustrating. Overall, a great place to work if you really do care for the customers.

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love Alaska

Flight Attendant (Current Employee) - Seattle, WA - October 11, 2023

love working here, going on 15 years. excellent coworkers and have been able to take my kids all of the world on travel benefits. Alaska isn't perfect, but wouldn't want to work anywhere else.

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Ehhh

Customer Service Representative (Former Employee) - San Diego, CA - October 10, 2023

Managers don’t do anything all do except micro manage. The pay isn’t enough for the work required. They’re extremely strict about the probationary period; can’t be a second late or have any mishaps. It’s not worth it at least in San Diego because they don’t fly many places. Support from management is not great.

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