High rates of intensity, high stress, high paced. The advantage to this is that it makes the work-day go by a lot faster.
Terrible. Needs a complete readjustment
Nope A lot of calls wait time is usually 20 mintues, which means a lot of call volume all day everyday
For the most part it is stress free, although some days it gets really busy and you need to work at a fast pace.
Depending on the department/day workloads vary between decently busy - not busy at all.