Work wellbeing score is 61 out of 100
3.0 out of 5 stars.
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Customer Service Representative in Orem, UT
on August 13, 2021
I really hated working there. They made us lie about we could and couldn't tell the customers, so it felt like they wanted us to have hard calls. Customers were also the worst.
Customer Service Representative in Orem, UT
on March 15, 2021
Alder is deceiving. They make the training seem easy. They don’t tell you That when you talk with people you have to tell the estate that they owe thousands of dollars just to cancel. The equipment is terrible! Everyone lies to make a sale so then sticking the customer relations with all the stressful nasty work. A customer can’t cancel until the exact anniversary of when they signed up 5 years ag...
Customer Service in Orem, UT
on June 25, 2020
Supervisors did one on ones to improve or help move up. They offered openings in different departs if you wanted a change of pace. They disclosed any information about the company or events. Very friendly environment.
Customer Service Representative in Orem, UT
on May 20, 2020
The interview process was really unprofessional, the training was even worse: very incomplete and all over the place. Then they throw you into the call floor expecting you to know everything without giving you the right tools to do your job. If you want to get yelled at by angry customers for 8 hours a day, this is the perfect job for you. Most of customer are right but you can’t help them because...
Customer Service Representative in Orem, UT
on February 21, 2019
Alder is a very fast paced environment. As a newer company, Alder is constantly changing. What got me to really enjoy my time at Alder were the people I worked with.
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Salary estimated from 1 employee, user, and past and present job advertisement on Indeed in the past 12 months.

Last updated: January 17, 2019
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