I loved my coworkers and my managers. The benefits were great and they had awesome team lunch on Fridays and nice parties. I felt everyone there cared about me and I loved the over all atmosphere. The actual work can be stressful due to stressful customers (hatful Karen's) but Everyone was super supportive after tough calls though and were there to help after rough calls.

Pros

Free lunch, good breaks, good work environment, great managers, great benefits.

Cons

work can be stressful, sometimes stressful customers, sometimes customers threaten you

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Terrible do not work here

Sale Rep (Former Employee) - Virginia - May 11, 2022

Terrible do not work here. Everything is very unprofessional and unorthodox. I had a terrible experience and regret working there. Overall do not waste time being a sales rep

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Alder insights

Based on 47 survey responses

What people like

Ability to learn new things

Areas for improvement

Sense of belonging
General feeling of work happiness
Overall satisfaction

Not what it seems

manager (Former Employee) - Salt Lake City - January 23, 2022

The culture seems wonderful at first but toxic management brings the whole company down. They truly didn't care much for their employees, especially during the pandemic.

Pros

Free lunches

Cons

Management

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Terrible place to go they make big promises they don’t intend on honoring

Sales Representative (Current Employee) - Cleveland, OH - December 19, 2021

Backends and’s bonuses are fraud.Regular pay heavy restricted by red tape.They lie to employees to incentivize but never pay out to those whom have earned those prizes

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Security companies are not the move.

Account Manager (Former Employee) - Orem, UT - November 4, 2021

Summer sales culture leads to smash and grab sales. This in turn leads to very unsatisfied customers that you have to deal with. The employees and managers are great people, but the business model is flawed if you want anything more then quick sales.

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Bad place to work

Customer Service Representative (Former Employee) - Orem, UT - August 13, 2021

I really hated working there. They made us lie about we could and couldn't tell the customers, so it felt like they wanted us to have hard calls. Customers were also the worst.

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No job security

Inside Sales Representative (Former Employee) - Orem, UT - May 21, 2021

Pay would often get messed up, always under paid based on your sales. If you don’t stay on top of the complicated commission structure, you will be shorted money almost every check.

Pros

Office is amazing

Cons

Not stable, paycheck problems

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Working here has been taxing on my mental and physical health.

Inside Sales Support (Current Employee) - Orem, UT - April 13, 2021

I started about 6 months ago and I already hate most of the upper leave managers. My supervisor is great and tries to be understanding but the others are not. My department works with new customers from partner sales, we had to start working weekends, with no extra pay. When we refused, they told us "Great, then go find another job" again my coworkers and supervisor has been wonderful but the people above them are the ones making me want to quit. Not worth it if you want a stable work environment.

Pros

Free lunch on Fridays, incentives to reach goals are fine if you like golfing.

Cons

No benefits, strict schedules, I worked all holidays except Christmas day and Thanksgiving.

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Job security

Sales Associate (Former Employee) - Raleigh, NC - March 21, 2021

Threatened my job 4 days after I started for not producing enough while not training me. Pay structure is a complete lie. They sell you the world and expect you to perform on day one. While not giving an ounce of training on the system

Pros

Coworkers

Cons

Massively lacking in training

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Nice location turns to bribe

Customer Service Representative (Current Employee) - Orem, UT - March 15, 2021

Alder is deceiving. They make the training seem easy. They don’t tell you That when you talk with people you have to tell the estate that they owe thousands of dollars just to cancel. The equipment is terrible! Everyone lies to make a sale so then sticking the customer relations with all the stressful nasty work. A customer can’t cancel until the exact anniversary of when they signed up 5 years ago. Yup you read that right, 5 years. If they want to cancel early they can but that’s where the thousands of dollars come in. If you have any morals run the opposite direction! They are not worried about COVID. No sanitization equipment and NO MASKS!

Pros

Free lunch on fridays, 1 free snack a day, spacious lunch room.

Cons

Constant stress physically and mentally, Moral dilemmas and legal issues, Life being threatened by lawyers with no ability to inform superiors, No legal parking.

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Have to work without knowing how

Sales Representative (Current Employee) - San Antonio, TX - February 25, 2021

They want you to work without any proper training, they want you to go out and “prove yourself” by being able to run the credits and such before they show you how to properly do your job, I was often left stranded due to my manager putting his work before his employees, I really think this company has some work they need to do before they start outsourcing to find employees such as me

Pros

Ability to make a lot of money with some luck

Cons

Ignored if they don’t hear what they want, bad manger, horrible training

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Do not work for Alder

Jr. Systems Administrator (Former Employee) - Orem, UT - December 10, 2020

Alder does not care at all about the healthy of their employees. During covid they did not let people work from home. Also, there were a lot people there who got covid. Most of them never used a mask or believe covid was real. They will promise your increase your salary but it never happens. They have a toxic culture.

Pros

Free Pizza on Friends

Cons

Everything else

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Typical alarm sales

Alarm technician (Former Employee) - Columbia, SC - November 21, 2020

Installed alarms systems that were sold with high pressure tactics. It wasn’t bad installing but. Most often it was for people who really didn’t want or couldn’t really afford the system. They were 5 year contracts. They wanted you to get in and out as fast as possible I order to reduce “buyers remorse”. Sales reps rarely actually knew the finer details of the system. You found out that reps sold customers promises that the system couldn’t deliver. Pay was okay. Typical day you sat in your car an waited for a sale. Could start about 10-11 am restocking then driving to the ales area sometimes over 100 miles away. Last install could start at 9 pm. Sometimes systems were sold with the promise to install equipment that was on back order that would require return service calls. There was no milage paid for wear and tear on your own personal vehicle. Bas pay for first year tech was about $50 per install a with incentives that could be worth another $30-$40. Had to work when I was sick. It’s “ independent contractor “ work, Supposedly. well it’s paid that way no benefits. Seasonal summer sales. No proper vetting of sales reps . Only really cared about the sales numbers

Pros

Pay was ok

Cons

See above

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great

Technician (Former Employee) - Raleigh, NC - November 3, 2020

Inteesrting place to work. Family oriented. Friendly employees. quick hiring process. Work life balance. Benefits. Plenty of time off. No weekends. No holidays

Pros

Hours

Cons

Door - door

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Good place to work

Sales Consultant (Former Employee) - Katy, TX - October 20, 2020

Good place to work and develop your salesmanship skills. Although this job is long hours going door to door, Alder has a great workplace environment with succesful experienced people that are willing to support you.

Pros

Great work environment, oppurtunity for growth

Cons

Full days, 6 days a week, door to door

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Dishonest company

Security Technician (Former Employee) - Orem, UT - September 30, 2020

They don't pay you the money they promise. Expect about half of what they promise. If it's not in your weekly paycheck, they won't pay you. They subtract anything they possibly can from your paycheck. They sell to mostly people who can't afford the alarm systems. Alder is a scam for the people who work for them and for the people who buy the alarm systems.

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Horrible management

Sales Representative (Former Employee) - Utah - September 29, 2020

They sell you dreams here. They promise you the world to sign on with them but they never follow through with their word. Alder is a good place to learn how to sell alarms but not a good place to make money.

Pros

Cool sales reps

Cons

Have to hunt down people to get paid what you’re owed.

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Fun experience

Sales Representative (Former Employee) - Orem, UT 84057 - August 14, 2020

Door to door sales and it great and fun experience to help build discipline and life skills to pursue into the future. It takes a lot of mentally focus but the outcome could be beneficial and give you a life you want.

Pros

Money making

Cons

Mentally straining

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Overall a decent place to work

Technical Support Supervisor (Former Employee) - Orem, UT - July 9, 2020

I worked in the Tech Support department. My manager and co-workers were all amazing! It can very fast paced and stressful at times as you are constantly balancing on call and off call work.

Pros

Coworkers

Cons

Can be very stressful

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Great pay

Installation Technician (Former Employee) - Orem, UT - June 29, 2020

The work day is long and hard, 6 days a week during the summer season. But the compensation makes it well work it. Management is not very involved with their technicians, so it can be hard to get responses from them unless they have gotten to know you personally.

Pros

Pay is good

Cons

Management is not so good

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Fun environment

Customer Service (Former Employee) - Orem, UT - June 25, 2020

Supervisors did one on ones to improve or help move up. They offered openings in different departs if you wanted a change of pace. They disclosed any information about the company or events. Very friendly environment.