Alder Employee Reviews
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Alder insights
What people like
- Ability to learn new things
Areas for improvement
- Sense of belonging
- General feeling of work happiness
- Trust in colleagues
No job security
Inside Sales Representative (Former Employee) - Orem, UT - May 21, 2021
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The most useful review selected by IndeedPay would often get messed up, always under paid based on your sales. If you don’t stay on top of the complicated commission structure, you will be shorted money almost every check.
Pros
Office is amazing
Cons
Not stable, paycheck problems
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Bad place to work
Customer Service Representative (Former Employee) - Orem, UT - August 13, 2021
I really hated working there. They made us lie about we could and couldn't tell the customers, so it felt like they wanted us to have hard calls. Customers were also the worst.
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Working here has been taxing on my mental and physical health.
Inside Sales Support (Current Employee) - Orem, UT - April 13, 2021
I started about 6 months ago and I already hate most of the upper leave managers. My supervisor is great and tries to be understanding but the others are not. My department works with new customers from partner sales, we had to start working weekends, with no extra pay. When we refused, they told us "Great, then go find another job" again my coworkers and supervisor has been wonderful but the people above them are the ones making me want to quit. Not worth it if you want a stable work environment.
Pros
Free lunch on Fridays, incentives to reach goals are fine if you like golfing.
Cons
No benefits, strict schedules, I worked all holidays except Christmas day and Thanksgiving.
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Job security
Sales Associate (Former Employee) - Raleigh, NC - March 21, 2021
Threatened my job 4 days after I started for not producing enough while not training me. Pay structure is a complete lie. They sell you the world and expect you to perform on day one. While not giving an ounce of training on the system
Pros
Coworkers
Cons
Massively lacking in training
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Nice location turns to bribe
Customer Service Representative (Current Employee) - Orem, UT - March 15, 2021
Alder is deceiving. They make the training seem easy. They don’t tell you That when you talk with people you have to tell the estate that they owe thousands of dollars just to cancel. The equipment is terrible! Everyone lies to make a sale so then sticking the customer relations with all the stressful nasty work. A customer can’t cancel until the exact anniversary of when they signed up 5 years ago. Yup you read that right, 5 years. If they want to cancel early they can but that’s where the thousands of dollars come in. If you have any morals run the opposite direction! They are not worried about COVID. No sanitization equipment and NO MASKS!
Pros
Free lunch on fridays, 1 free snack a day, spacious lunch room.
Cons
Constant stress physically and mentally, Moral dilemmas and legal issues, Life being threatened by lawyers with no ability to inform superiors, No legal parking.
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Have to work without knowing how
Sales Representative (Current Employee) - San Antonio, TX - February 25, 2021
They want you to work without any proper training, they want you to go out and “prove yourself” by being able to run the credits and such before they show you how to properly do your job, I was often left stranded due to my manager putting his work before his employees, I really think this company has some work they need to do before they start outsourcing to find employees such as me
Pros
Ability to make a lot of money with some luck
Cons
Ignored if they don’t hear what they want, bad manger, horrible training
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Do not work for Alder
Jr. Systems Administrator (Former Employee) - Orem, UT - December 10, 2020
Alder does not care at all about the healthy of their employees. During covid they did not let people work from home. Also, there were a lot people there who got covid. Most of them never used a mask or believe covid was real. They will promise your increase your salary but it never happens. They have a toxic culture.
Pros
Free Pizza on Friends
Cons
Everything else
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Typical alarm sales
Alarm technician (Former Employee) - Columbia, SC - November 21, 2020
Installed alarms systems that were sold with high pressure tactics. It wasn’t bad installing but. Most often it was for people who really didn’t want or couldn’t really afford the system. They were 5 year contracts. They wanted you to get in and out as fast as possible I order to reduce “buyers remorse”. Sales reps rarely actually knew the finer details of the system. You found out that reps sold customers promises that the system couldn’t deliver. Pay was okay. Typical day you sat in your car an waited for a sale. Could start about 10-11 am restocking then driving to the ales area sometimes over 100 miles away. Last install could start at 9 pm. Sometimes systems were sold with the promise to install equipment that was on back order that would require return service calls. There was no milage paid for wear and tear on your own personal vehicle. Bas pay for first year tech was about $50 per install a with incentives that could be worth another $30-$40. Had to work when I was sick. It’s “ independent contractor “ work, Supposedly. well it’s paid that way no benefits. Seasonal summer sales. No proper vetting of sales reps . Only really cared about the sales numbers
Pros
Pay was ok
Cons
See above
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great
Technician (Former Employee) - Raleigh, NC - November 3, 2020
Inteesrting place to work. Family oriented. Friendly employees. quick hiring process. Work life balance. Benefits. Plenty of time off. No weekends. No holidays
Pros
Hours
Cons
Door - door
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Good place to work
Sales Consultant (Former Employee) - Katy, TX - October 20, 2020
Good place to work and develop your salesmanship skills. Although this job is long hours going door to door, Alder has a great workplace environment with succesful experienced people that are willing to support you.
Pros
Great work environment, oppurtunity for growth
Cons
Full days, 6 days a week, door to door
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Dishonest company
Security Technician (Former Employee) - Orem, UT - September 30, 2020
They don't pay you the money they promise. Expect about half of what they promise. If it's not in your weekly paycheck, they won't pay you. They subtract anything they possibly can from your paycheck. They sell to mostly people who can't afford the alarm systems. Alder is a scam for the people who work for them and for the people who buy the alarm systems.
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Horrible management
Sales Representative (Former Employee) - Utah - September 29, 2020
They sell you dreams here. They promise you the world to sign on with them but they never follow through with their word. Alder is a good place to learn how to sell alarms but not a good place to make money.
Pros
Cool sales reps
Cons
Have to hunt down people to get paid what you’re owed.
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Fun experience
Sales Representative (Former Employee) - Orem, UT 84057 - August 14, 2020
Door to door sales and it great and fun experience to help build discipline and life skills to pursue into the future. It takes a lot of mentally focus but the outcome could be beneficial and give you a life you want.
Pros
Money making
Cons
Mentally straining
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Overall a decent place to work
Technical Support Supervisor (Former Employee) - Orem, UT - July 9, 2020
I worked in the Tech Support department. My manager and co-workers were all amazing! It can very fast paced and stressful at times as you are constantly balancing on call and off call work.
Pros
Coworkers
Cons
Can be very stressful
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Great pay
Installation Technician (Former Employee) - Orem, UT - June 29, 2020
The work day is long and hard, 6 days a week during the summer season. But the compensation makes it well work it. Management is not very involved with their technicians, so it can be hard to get responses from them unless they have gotten to know you personally.
Pros
Pay is good
Cons
Management is not so good
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Fun environment
Customer Service (Former Employee) - Orem, UT - June 25, 2020
Supervisors did one on ones to improve or help move up. They offered openings in different departs if you wanted a change of pace. They disclosed any information about the company or events. Very friendly environment.
Pros
environment
Cons
Benefits
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Ok
Installer/Service Technician (Former Employee) - Picayune, MS - May 30, 2020
You have no life and have to travel dangerously throughout one day
Have to travel over 100 miles one way and still have to come home. Occasionally you will get a put in a room but some people have families
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Frustrating job
Customer Service Representative (Former Employee) - Orem, UT - May 20, 2020
The interview process was really unprofessional, the training was even worse: very incomplete and all over the place. Then they throw you into the call floor expecting you to know everything without giving you the right tools to do your job. If you want to get yelled at by angry customers for 8 hours a day, this is the perfect job for you. Most of customer are right but you can’t help them because of company exaggerated protocols
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Awful
Sales Representative (Former Employee) - Raleigh, NC - March 19, 2020
This company could not care less about you from a sales standpoint. My first day on the job I was taken out to location and shadowed one of the seasoned reps on the door for one day, one singular day and that was it. The next day I was told I was on my own and they threw me out there by myself with one day of shadowing at the door. They also make sure to go to the poorest areas and suck whatever little money these people have left dry. Terrible company with awful morals.
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It was a mix of okay bad and horrible
Marketing Manager (Former Employee) - Orem, UT - February 9, 2020
There are a lot of things at this company needs to fix when it comes to their teams that they send out their is really good people that help you bit also horrible people their to bring you down
Pros
Upper management is great, we are helping people take care of their homes and families, their welcoming at the start.
Cons
middle management is horrible, almost all the employees are teens and vary immature, big lack of training, their is a big gap in communication with middle management and upper management.
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Great company
SALES REP (Former Employee) - Houston, TX - February 8, 2020
Fun place to work as long as you work hard you control your paycheck. A lot of sales driven culture. They help with day to day life in general and do care about your well being
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Ratings by category
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Questions about Alder
- What is the work environment and culture like at Alder?7 people answered
- What tips or advice would you give to someone interviewing at Alder?7 people answered
- How would you describe the pace of work at Alder?5 people answered
- Has Alder stated providing insurance?4 people answered
- What benefits does Alder offer?4 people answered
- How often do raises occur at Alder?4 people answered
- What is the vacation policy like at Alder? How many vacation days do you get per year?4 people answered
- How did you feel about telling people you worked at Alder?4 people answered
- Does Alder have a company vehicle for Alarm Technicians?3 people answered
- How are the working hours at Alder?3 people answered