Alder
Alder Customer Service Representative Review
Bad place to work
Customer Service Representative (Former Employee) - Orem, UT - August 13, 2021
I really hated working there. They made us lie about we could and couldn't tell the customers, so it felt like they wanted us to have hard calls. Customers were also the worst.
Ratings by category
1.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Compensation/Benefits
1.0 out of 5 stars for Job Security/Advancement
2.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Similar reviews
Same roleSame location
Nice location turns to bribe
Customer Service Representative (Current Employee) - Orem, UT - March 15, 2021
Alder is deceiving. They make the training seem easy. They don’t tell you That when you talk with people you have to tell the estate that they owe thousands of dollars just to cancel. The equipment is terrible! Everyone lies to make a sale so then sticking the customer relations with all the stressful nasty work. A customer can’t cancel until the exact anniversary of when they signed up 5 years ago. Yup you read that right, 5 years. If they want to cancel early they can but that’s where the thousands of dollars come in. If you have any morals run the opposite direction! They are not worried about COVID. No sanitization equipment and NO MASKS!
Pros
Free lunch on fridays, 1 free snack a day, spacious lunch room.
Cons
Constant stress physically and mentally, Moral dilemmas and legal issues, Life being threatened by lawyers with no ability to inform superiors, No legal parking.
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Same roleSame location
Fun environment
Customer Service (Former Employee) - Orem, UT - June 25, 2020
Supervisors did one on ones to improve or help move up. They offered openings in different departs if you wanted a change of pace. They disclosed any information about the company or events. Very friendly environment.
Pros
environment
Cons
Benefits
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Same location
Good College Job
Field Service Supervisor (Former Employee) - Orem, UT - June 5, 2023
Alder is great for college students. They are super flexible with anyone's schedule and the work is really easy. The reason I didn't give it 5 stars is because the company is shady and the CEO is a bad person. Easy job but it's kind of a scam.
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Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture
Questions about Alder
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- How would you describe the pace of work at Alder?5 people answered
- Has Alder stated providing insurance?4 people answered
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- What is the vacation policy like at Alder? How many vacation days do you get per year?4 people answered
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- What is the promotion process like at Alder?3 people answered
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