Only way to advance was to get on the good side of someone important
Customer Service Representative (Former Employee) – Orem, UT – October 20, 2018
Friendly people, free lunch on fridays, free swag on occasion.
Pay seems too low for the work load they are asking. If your paycheck gets messed up they'll never fix it. Training is poor. Any chance for advancement comes from being friends with the people in charge. The only people valued at alder are sales guys.
Customer Service Representative (Former Employee) – Orem Utah – September 8, 2018
I’ve worked at other call centers before and non of them are perfect, however Alder is by far the worst. The turnover rate is so high that we were pulled out of training early to get more agents on the phone. There is no support from the supervisors. The supervisors have no management training and are all punk kids. I constantly overheard the supervisors and employees talking about how much they hated their jobs, and even though it was a very small call center I watched people quit each day. By far the worst company I have worked for.
Not a good place to work if you aren't a sales rep.
employee (Former Employee) – orem – March 9, 2018
This company doesn't believe it supporting the staff. Anything the staff needs to boost morale, create incentive and and generally do their jobs is not given. Managers who fight for the employees get fired with no notice. The bottom line is the only thing executive managers care about.
Sales Representative (Former Employee) – Texas – February 14, 2018
Typical day starts around 10-11. Meetings are uneventful and range from 2 min to 45 min. Most of the "meetings" are just pep talks and nothing is actually said. Money is great if you consistently sell. Management is casual, but not in a good way. Everyone talks like a frat boy. They also promise a lot of things at start to get you to work for them. Make sure you get everything in writing I did not and they didn't give me even a quarter of what they promised.
Relaxed with time off if meet sales goals. Contractor so tax write offs
required "meeting" pep talks, No benefits, Unproffessional( Too lax )
CMo (Current Employee) – Third floor – February 12, 2018
I love my job with Alder. Is it without some frustrations? No. Alder is a young and rapidly growing company that with growth comes some growing pains. But the best part of Alder is the fact that there is a huge opportunity.
Grow with a company where you can influence things for the better.
Oportunity for growth. Challenging. Fun with great people.
TEAM LEAD (Former Employee) – Orem, UT – January 17, 2018
A typical day at Alder went like this, you would take an average of 50-60 customer service calls. If there were no calls or very little availability time, you would work on packaging packets for the sales men. You were constantly doing something so there was not time to slack off. You could talk to your co workers but only if there was nothing else to do. They provided food and gave the workers apparel when certain goals or competitions were completed. In all honesty, I loved working there because you were busy and the environment was really enjoyable. The most difficult aspect of the job, was the repetitiveness everyday. I would recommend someone to work there but not for the wage that they offer.
Service Technician (Former Employee) – Columbia, SC – August 10, 2017
honestly don't waste your time here. They have no thought of personal time and will send you everywhere in the state and care not when you get home. You will have to call in for numerous issues and have to wait on hold for up to but not limited to 1 hour, for something that only takes 5 mins to take care of. Others had been there longer and thought it would change for them over time... nope different day same treatment same pay. I left the company with 4 other technicians because management basically swept our complaints about being paid per job after they took us off of hourly. Join at your own risk.
Sales Rep- Door-to-door (Former Employee) – Oklahoma City, OK – July 22, 2017
Out of all the Security Companies, I truly believe Alder is the best one out there. They are constantly trying to improve and innovate new products for security of your home and business. They treated me so well and they train there employees like non-other. Full stars all-around.
Service Technician (Current Employee) – Orem, UT – July 13, 2017
Productive but no room for growth. I come in to this company with nothing and the opportunity given has been greatly appreciated. Only problem is when it comes to looking forward to having stability outside of work, the fact that I depend on work to make that possible and its not happening increases my desire to want for better.
Customer Service Representative (Current Employee) – Orem, UT – April 28, 2017
As a current employee, I have found Alder to provide outstanding work experience. From honing communication skills to learning multifaceted computer skills, to finding opportunities to reach for my best, Alder has provided me with unprecedented opportunities. Alder is a fast-growing company with unusual opportunities for personal advancement and leadership. For those who truly invest in the experience, giving their best, meaningful recognition and genuine opportunities do follow. I've also very much appreciated and enjoyed those I work with, as there are great opportunities to develop meaningful friendships and working relationships here. The hardest part of work at Alder has been the fast-pace of work and the steep learning curve involved at the outset. There is, however, great support offered and no day is ever boring! The most enjoyable part of the job is truly making a difference--for customers, for colleagues, and for the work that needs to be done. I would whole-heartedly recommend working at Alder to anyone wanting to grow, learn, and make a meaningful contribution in their work.
Always something new to learn; can really make a difference
Customer Service Representative (Current Employee) – Orem, UT – April 28, 2017
"Work hard, play hard" is certainly true with ALDER. Never a dull moment because we are always growing to improve leadership. The environment is fast yet fun. Everyone works together to achieve the same goal. The hardest part of the job is knowing when it's time to go home! There's so much to do, that we feel this sense of loyalty to keep going until it's done. The most enjoyable part about ALDER is the PEOPLE! You can walk into ALDER and see people from different walks of life (the ALDER Melting Pot). It's great!
Team lead Tech Support (Current Employee) – Orem, UT – April 27, 2017
Alder is a fun great place to work. working with friends and people who become friends very quickly. We have great supervisors and management who are hard working. It is a busy job but it is a place that rewards you for your hard work.
Customer Service (Current Employee) – Orem, UT – April 26, 2017
I haven't worked here long but I have loved it! The people I work with are super fun and it makes it easy to come to work everyday. The customers I talk to on the phone are friendly and super nice as well, which makes for a joyful experience. In the office, the supervisors are willing to help when I have questions or concerns.
Customer Service Representative (Current Employee) – Orem, UT – April 26, 2017
There's always something new happening. Understandably so. It's a young company that is still going through growing pains. Which is a good and sometimes bad thing. Good because a there's plenty of opportunity for growth and advancement. Bad because it can be overwhelming with the inconsistent processes and rules. The Managers are awesome. They are very hands on and willing to help whenever we need them.
Tech Support (Current Employee) – Orem, UT – April 26, 2017
The people are great! There isn't any micromanaging going on. Not a whole lot of pressure or people breathing down your neck. But as a tradeoff, the pay is not as competitive as it would be elsewhere. Other than that, I have no negative feelings towards the company. A great place to work and gain some experience.
Free lunch on Fridays, awesome building, good people