Working at Alder: 14 Reviews
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I loved my coworkers and my managers. The benefits were great and they had awesome
Billing Specialist (Former Employee) - Orem, UT - January 30, 2022
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The most useful review selected by IndeedI loved my coworkers and my managers. The benefits were great and they had awesome team lunch on Fridays and nice parties. I felt everyone there cared about me and I loved the over all atmosphere. The actual work can be stressful due to stressful customers (hatful Karen's) but Everyone was super supportive after tough calls though and were there to help after rough calls.
Pros
Free lunch, good breaks, good work environment, great managers, great benefits.
Cons
work can be stressful, sometimes stressful customers, sometimes customers threaten you
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Working here has been taxing on my mental and physical health.
Inside Sales Support (Current Employee) - Orem, UT - April 13, 2021
I started about 6 months ago and I already hate most of the upper leave managers. My supervisor is great and tries to be understanding but the others are not. My department works with new customers from partner sales, we had to start working weekends, with no extra pay. When we refused, they told us "Great, then go find another job" again my coworkers and supervisor has been wonderful but the people above them are the ones making me want to quit. Not worth it if you want a stable work environment.
Pros
Free lunch on Fridays, incentives to reach goals are fine if you like golfing.
Cons
No benefits, strict schedules, I worked all holidays except Christmas day and Thanksgiving.
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Alder insights
What people like
- Feeling of personal appreciation
- Ability to meet personal goals
- Ability to learn new things
Areas for improvement
- Sense of belonging
- General feeling of work happiness
- Overall satisfaction
Nice location turns to bribe
Customer Service Representative (Current Employee) - Orem, UT - March 15, 2021
Alder is deceiving. They make the training seem easy. They don’t tell you That when you talk with people you have to tell the estate that they owe thousands of dollars just to cancel. The equipment is terrible! Everyone lies to make a sale so then sticking the customer relations with all the stressful nasty work. A customer can’t cancel until the exact anniversary of when they signed up 5 years ago. Yup you read that right, 5 years. If they want to cancel early they can but that’s where the thousands of dollars come in. If you have any morals run the opposite direction! They are not worried about COVID. No sanitization equipment and NO MASKS!
Pros
Free lunch on fridays, 1 free snack a day, spacious lunch room.
Cons
Constant stress physically and mentally, Moral dilemmas and legal issues, Life being threatened by lawyers with no ability to inform superiors, No legal parking.
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Great Work Family
Customer Service Representative (Current Employee) - Orem, UT - February 21, 2019
Alder is a very fast paced environment. As a newer company, Alder is constantly changing. What got me to really enjoy my time at Alder were the people I worked with.
Pros
Free Lunch Every Friday
Cons
Constant changes to rules and guidelines
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nice paying job
Scheduling Specialist (Current Employee) - Orem, UT - February 4, 2019
I really liked this job when i first started, and i got very good paychecks every week and having my husband working with me there was a plus. i was able to pay rent and bills and have money left over.
Pros
free lunch every friday
Cons
no breaks for scheduling specialists
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Fun work environment
COLLECTIONS AGENT (Former Employee) - Orem, UT - January 22, 2019
The culture of the job was really great. People were great to work with. Management was great. Definitely recommend to people who are looking to grown with a company.
Pros
Free lunch fridays. Great bosses
Cons
Short breaks
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Only way to advance was to get on the good side of someone important
Customer Service Representative (Former Employee) - Orem, UT - October 20, 2018
Friendly people, free lunch on fridays, free swag on occasion.
Pay seems too low for the work load they are asking. If your paycheck gets messed up they'll never fix it. Training is poor. Any chance for advancement comes from being friends with the people in charge. The only people valued at alder are sales guys.
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Growing and THRIVING
Customer Service Representative (Current Employee) - Orem, UT - April 28, 2017
"Work hard, play hard" is certainly true with ALDER. Never a dull moment because we are always growing to improve leadership. The environment is fast yet fun. Everyone works together to achieve the same goal. The hardest part of the job is knowing when it's time to go home! There's so much to do, that we feel this sense of loyalty to keep going until it's done. The most enjoyable part about ALDER is the PEOPLE! You can walk into ALDER and see people from different walks of life (the ALDER Melting Pot). It's great!
Pros
Free Friday Lunch, Sups and Managers
Cons
No Benefits
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More than I expected
Customer Service Representative (Current Employee) - Orem, UT - April 26, 2017
There's always something new happening. Understandably so. It's a young company that is still going through growing pains. Which is a good and sometimes bad thing. Good because a there's plenty of opportunity for growth and advancement. Bad because it can be overwhelming with the inconsistent processes and rules. The Managers are awesome. They are very hands on and willing to help whenever we need them.
Pros
Free Friday Lunch, Cool Alder Incentives
Cons
Need a full gym and not just crossfit
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Fun while and during work.
Customer Care Specialist (Current Employee) - Orem, UT - April 26, 2017
Great environment! and very fun while on break and working. Great co-workers. I learn so much about how to treat others even if you do not know them. it helps me outside of work also.
Pros
ping pong
Cons
Healthcare, only one day of free lunch
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Great atmosphere, Great people
Tech Support (Current Employee) - Orem, UT - April 26, 2017
The people are great! There isn't any micromanaging going on. Not a whole lot of pressure or people breathing down your neck. But as a tradeoff, the pay is not as competitive as it would be elsewhere. Other than that, I have no negative feelings towards the company. A great place to work and gain some experience.
Pros
Free lunch on Fridays, awesome building, good people
Cons
Low-pay, no signs of advancing
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Always growing
Customer Service Representative (Current Employee) - Orem, UT - April 26, 2017
From the moment you start work, you are WORKING. It's fast paced and you are always learning something new. The Managers are awesome (when you are doing what you're supposed to be doing) and always willing to go above and beyond to help. Co-workers are great and sometimes (most times) competitive. The hardest part is the constant change. But, the best part... most of the call center are all friends, so we encourage each other!
Pros
People, Friday Lunch
Cons
No health benefits
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Worked here a year
Digital Marketing Manager (Current Employee) - Orem, UT - April 25, 2017
Alder is a good company that is growing quickly. There is a lot of opportunity to contribute to the growth and be a meaningful member of the team.
They don't have traditional perks but do offer a free cross-fit gym, snowmobiles, 4-wheelers, and a Top Golf pass. Mostly these perks are used for recruiting purposes but you are able to use them if they're available.
Pros
Friday lunch, cross fit gym, good management, growing fast, casual environment
Cons
No health care
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Work Hard, -Make as much as you want.
Account Manager (Current Employee) - Orem, UT - April 24, 2017
Alder is a Alarm company in Orem Utah. Great environment. You will work with college kids in a social place. There are opportunities for advancement as long as you show that you are wanting it and willing to work for it.
Pros
Free lunch Friday
Cons
NO Benefits
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Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture
Questions about Alder
- What is the work environment and culture like at the company?7 people answered
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- What is the vacation policy like at Alder? How many vacation days do you get per year?4 people answered
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