Alder Culture reviews
United States60 reviews
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A typical day at work entails dealing with high levels of employee frustration due to the fact that they feel unable to take care of frustrated customers. In my opinion, there was a break down in expectations, priorities, beliefs and understanding from Sales to Customer Service to Servicing Operations. Much confusion abounds and it seems easy for employees to feel helpless due to inability and lack of empowerment to help customers become happy. I learned a lot of what not-to-do at this job. I learned that aligning around egos, power-plays and tyrannical attitudes is definitely a lot more difficult than aligning around goals and togetherness, unity. In my opinion, Management can be extremely frustrating to work with. They tend to empower bullies who can make the workplace unbearable. I felt like I had zero support from my manager because another bully type manager in a different department had unfettered access to all departments and seemed to institute whatever changes that person deemed necessary, even if it had an extremely negative and detrimental effect on other departments. I would say that the culture is the hardest part of the job and for that, I can't give an honest reason of why anyone should give this company a shot. I was treated so badly that I can't give a positive review.
They don’t have real accountants or real HR staff. If you need either department you get screwed. They promise things and then don’t follow through (including pay incentives). Most of the leadership includes sales reps that don’t understand how to run a business. Very toxic culture. If you’re a cool person you’ll probably make friends anywhere you go, even Alder. That being said, you’re better off elsewhere.
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Alder is a fun great place to work. working with friends and people who become friends very quickly. We have great supervisors and management who are hard working. It is a busy job but it is a place that rewards you for your hard work.
Lunch every friday, hour lunches.
No benefits yet
The people are great! There isn't any micromanaging going on. Not a whole lot of pressure or people breathing down your neck. But as a tradeoff, the pay is not as competitive as it would be elsewhere. Other than that, I have no negative feelings towards the company. A great place to work and gain some experience.
Free lunch on Fridays, awesome building, good people
Low-pay, no signs of advancing
From the moment you start work, you are WORKING. It's fast paced and you are always learning something new. The Managers are awesome (when you are doing what you're supposed to be doing) and always willing to go above and beyond to help. Co-workers are great and sometimes (most times) competitive. The hardest part is the constant change. But, the best part... most of the call center are all friends, so we encourage each other!
People, Friday Lunch
No health benefits
Meet new people in their homes, learn social skills and customer service. Travel a lot and adapt to different cultures and demands of being on road and out of town. Intelligent people managing with ambitious co-workers in a very fast paced and motivated culture. Keeping a cool head and maintaining customer service while being rushed and under pressure to produce speed with quality in your installs. Love going new places and meeting new people every day.
Visit different states and meet people from different cultures
fast paced, high over-head and a little bit grimy industry standards...
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