Alder Pay & Benefits reviews
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I loved my coworkers and my managers. The benefits were great and they had awesome
Billing Specialist (Former Employee) - Orem, UT - January 30, 2022
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The most useful review selected by IndeedI loved my coworkers and my managers. The benefits were great and they had awesome team lunch on Fridays and nice parties. I felt everyone there cared about me and I loved the over all atmosphere. The actual work can be stressful due to stressful customers (hatful Karen's) but Everyone was super supportive after tough calls though and were there to help after rough calls.
Pros
Free lunch, good breaks, good work environment, great managers, great benefits.
Cons
work can be stressful, sometimes stressful customers, sometimes customers threaten you
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Terrible management
Field Supervisor (Former Employee) - Houston, TX - April 17, 2023
Upper management will try their hardest to get rid of you once you reach a certain salary threshold. They don’t want you to take your paid time off in the manner it’s intended for and expect you to make up your appointments if you do take time off. Turnover is ridiculously high because of management. Their equipment is subpar to other alarm companies.
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Alder insights
What people like
- Feeling of personal appreciation
- Ability to meet personal goals
- Ability to learn new things
Areas for improvement
- Sense of belonging
- General feeling of work happiness
- Overall satisfaction
Terrible place to go they make big promises they don’t intend on honoring
Sales Representative (Current Employee) - Cleveland, OH - December 19, 2021
Backends and’s bonuses are fraud.Regular pay heavy restricted by red tape. They lie to employees to incentivize but never pay out to those whom have earned those prizes
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No job security
Inside Sales Representative (Former Employee) - Orem, UT - May 21, 2021
Pay would often get messed up, always under paid based on your sales. If you don’t stay on top of the complicated commission structure, you will be shorted money almost every check.
Pros
Office is amazing
Cons
Not stable, paycheck problems
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Working here has been taxing on my mental and physical health.
Inside Sales Support (Current Employee) - Orem, UT - April 13, 2021
I started about 6 months ago and I already hate most of the upper leave managers. My supervisor is great and tries to be understanding but the others are not. My department works with new customers from partner sales, we had to start working weekends, with no extra pay. When we refused, they told us "Great, then go find another job" again my coworkers and supervisor has been wonderful but the people above them are the ones making me want to quit. Not worth it if you want a stable work environment.
Pros
Free lunch on Fridays, incentives to reach goals are fine if you like golfing.
Cons
No benefits, strict schedules, I worked all holidays except Christmas day and Thanksgiving.
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Do not work for Alder
Jr. Systems Administrator (Former Employee) - Orem, UT - December 10, 2020
Alder does not care at all about the healthy of their employees. During covid they did not let people work from home. Also, there were a lot people there who got covid. Most of them never used a mask or believe covid was real. They will promise your increase your salary but it never happens. They have a toxic culture.
Pros
Free Pizza on Friends
Cons
Everything else
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Typical alarm sales
Alarm technician (Former Employee) - Columbia, SC - November 21, 2020
Installed alarms systems that were sold with high pressure tactics. It wasn’t bad installing but. Most often it was for people who really didn’t want or couldn’t really afford the system. They were 5 year contracts. They wanted you to get in and out as fast as possible I order to reduce “buyers remorse”. Sales reps rarely actually knew the finer details of the system. You found out that reps sold customers promises that the system couldn’t deliver. Pay was okay. Typical day you sat in your car an waited for a sale. Could start about 10-11 am restocking then driving to the ales area sometimes over 100 miles away. Last install could start at 9 pm. Sometimes systems were sold with the promise to install equipment that was on back order that would require return service calls. There was no milage paid for wear and tear on your own personal vehicle. Bas pay for first year tech was about $50 per install a with incentives that could be worth another $30-$40. Had to work when I was sick. It’s “ independent contractor “ work, Supposedly. well it’s paid that way no benefits. Seasonal summer sales. No proper vetting of sales reps . Only really cared about the sales numbers
Pros
Pay was ok
Cons
See above
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great
Technician (Former Employee) - Raleigh, NC - November 3, 2020
Inteesrting place to work. Family oriented. Friendly employees. quick hiring process. Work life balance. Benefits. Plenty of time off. No weekends. No holidays
Pros
Hours
Cons
Door - door
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Dishonest company
Security Technician (Former Employee) - Orem, UT - September 30, 2020
They don't pay you the money they promise. Expect about half of what they promise. If it's not in your weekly paycheck, they won't pay you. They subtract anything they possibly can from your paycheck. They sell to mostly people who can't afford the alarm systems. Alder is a scam for the people who work for them and for the people who buy the alarm systems.
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Great pay
Installation Technician (Former Employee) - Orem, UT - June 29, 2020
The work day is long and hard, 6 days a week during the summer season. But the compensation makes it well work it. Management is not very involved with their technicians, so it can be hard to get responses from them unless they have gotten to know you personally.
Pros
Pay is good
Cons
Management is not so good
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Fun environment
Customer Service (Former Employee) - Orem, UT - June 25, 2020
Supervisors did one on ones to improve or help move up. They offered openings in different departs if you wanted a change of pace. They disclosed any information about the company or events. Very friendly environment.
Pros
environment
Cons
Benefits
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Sinking Ship
Inside Sales (Former Employee) - Orem, UT - January 28, 2020
Inside sales is a sinking ship. No clear vision as to where they want to go. Leads are mediocre at best and the product and service were below par. Compensation was a joke, you could sell security at any other company and be compensated much more. Wouldn't recommend this opportunity to anyone
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Great learning experience but beware
Sales (Former Employee) - Nashville, TN - January 7, 2020
They were a good team of people and I learned a lot. However, they were not clear about the way their compensation program worked and I ended up not making nearly as much money as they said I would. In all I would say they are great salesman and to beware.
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They will blow smoke up your butt
This company needs A LOT of help. They could care less about their employees as long as they get theirs. Your pay WILL get screwed up GUARANTEED. Why? Because they hire random people as accountants that have zero experience or education in accounting. If you go to management about an issue they’ll just say you’re probably wrong. ZERO benefits, but they always will say “we’re working on it”. You don’t need this stress in your life, don’t work here.
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nice paying job
Scheduling Specialist (Current Employee) - Orem, UT - February 4, 2019
I really liked this job when i first started, and i got very good paychecks every week and having my husband working with me there was a plus. i was able to pay rent and bills and have money left over.
Pros
free lunch every friday
Cons
no breaks for scheduling specialists
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Fun work environment
COLLECTIONS AGENT (Former Employee) - Orem, UT - January 22, 2019
The culture of the job was really great. People were great to work with. Management was great. Definitely recommend to people who are looking to grown with a company.
Pros
Free lunch fridays. Great bosses
Cons
Short breaks
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Good work place
Machine Operator (Current Employee) - Thomson Georgia - October 29, 2018
Overall it’s a good place too work. 6 days out the week one day off. Get 40 hours a week witch is great. Feel like I could be working somewhere getting paid much more and enjoy what I’m doing.
Pros
Get enough hours/ paid every week
Cons
Short breaks
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Only way to advance was to get on the good side of someone important
Customer Service Representative (Former Employee) - Orem, UT - October 20, 2018
Friendly people, free lunch on fridays, free swag on occasion.
Pay seems too low for the work load they are asking. If your paycheck gets messed up they'll never fix it. Training is poor. Any chance for advancement comes from being friends with the people in charge. The only people valued at alder are sales guys.
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Good company and will teach you a lot about communication, although very demanding hours.
Sales Manager (Current Employee) - Dallas, TX - August 29, 2018
The company is growing and a very good career path for a lot of people, they will teach you how to communicate with people better then most organizations. Although they have a very demanding schedule.
Pros
Good money, good skills to learn
Cons
Demanding hits and work schedules
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Would not recommend unless you need sales exp
Sales Representative (Former Employee) - Texas - February 14, 2018
Typical day starts around 10-11. Meetings are uneventful and range from 2 min to 45 min. Most of the "meetings" are just pep talks and nothing is actually said. Money is great if you consistently sell. Management is casual, but not in a good way. Everyone talks like a frat boy. They also promise a lot of things at start to get you to work for them. Make sure you get everything in writing I did not and they didn't give me even a quarter of what they promised.
Pros
Relaxed with time off if meet sales goals. Contractor so tax write offs
Cons
required "meeting" pep talks, No benefits, Unproffessional( Too lax )
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Very productive
Service Technician (Current Employee) - Orem, UT - July 13, 2017
Productive but no room for growth. I come in to this company with nothing and the opportunity given has been greatly appreciated. Only problem is when it comes to looking forward to having stability outside of work, the fact that I depend on work to make that possible and its not happening increases my desire to want for better.
Pros
Quality work and equipment
Cons
No benefits at all, no paid holidays, No PTO
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Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture
Questions about Alder
- What is the work environment and culture like at the company?7 people answered
- What tips or advice would you give to someone interviewing at Alder?7 people answered
- How would you describe the pace of work at Alder?5 people answered
- Has Alder stated providing insurance?4 people answered
- What benefits does Alder offer?4 people answered
- How often do raises occur at Alder?4 people answered
- What is the vacation policy like at Alder? How many vacation days do you get per year?4 people answered
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- How long does it take to get hired from start to finish at Alder? What are the steps along the way?4 people answered
- What is the promotion process like at Alder?3 people answered
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