Alder Employee Reviews for Customer Service Representative

The interview process was really unprofessional, the training was even worse: very incomplete and all over the place. Then they throw you into the call floor expecting you to know everything without giving you the right tools to do your job. If you want to get yelled at by angry customers for 8 hours a day, this is the perfect job for you. Most of customer are right but you can’t help them because of company exaggerated protocols

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Bad place to work

Customer Service Representative (Former Employee) - Orem, UT - August 13, 2021

I really hated working there. They made us lie about we could and couldn't tell the customers, so it felt like they wanted us to have hard calls. Customers were also the worst.

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Alder insights

Based on 46 survey responses

What people like

Ability to learn new things

Areas for improvement

Sense of belonging
General feeling of work happiness
Overall satisfaction

Nice location turns to bribe

Customer Service Representative (Current Employee) - Orem, UT - March 15, 2021

Alder is deceiving. They make the training seem easy. They don’t tell you That when you talk with people you have to tell the estate that they owe thousands of dollars just to cancel. The equipment is terrible! Everyone lies to make a sale so then sticking the customer relations with all the stressful nasty work. A customer can’t cancel until the exact anniversary of when they signed up 5 years ago. Yup you read that right, 5 years. If they want to cancel early they can but that’s where the thousands of dollars come in. If you have any morals run the opposite direction! They are not worried about COVID. No sanitization equipment and NO MASKS!

Pros

Free lunch on fridays, 1 free snack a day, spacious lunch room.

Cons

Constant stress physically and mentally, Moral dilemmas and legal issues, Life being threatened by lawyers with no ability to inform superiors, No legal parking.

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Fun environment

Customer Service (Former Employee) - Orem, UT - June 25, 2020

Supervisors did one on ones to improve or help move up. They offered openings in different departs if you wanted a change of pace. They disclosed any information about the company or events. Very friendly environment.

Pros

environment

Cons

Benefits

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Great Work Family

Customer Service Representative (Current Employee) - Orem, UT - February 21, 2019

Alder is a very fast paced environment. As a newer company, Alder is constantly changing. What got me to really enjoy my time at Alder were the people I worked with.

Pros

Free Lunch Every Friday

Cons

Constant changes to rules and guidelines

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Only way to advance was to get on the good side of someone important

Customer Service Representative (Former Employee) - Orem, UT - October 20, 2018

Friendly people, free lunch on fridays, free swag on occasion. Pay seems too low for the work load they are asking. If your paycheck gets messed up they'll never fix it. Training is poor. Any chance for advancement comes from being friends with the people in charge. The only people valued at alder are sales guys.

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Terrible place to work.

Customer Service Representative (Former Employee) - Orem Utah - September 8, 2018

I’ve worked at other call centers before and non of them are perfect, however Alder is by far the worst. The turnover rate is so high that we were pulled out of training early to get more agents on the phone. There is no support from the supervisors. The supervisors have no management training and are all punk kids. I constantly overheard the supervisors and employees talking about how much they hated their jobs, and even though it was a very small call center I watched people quit each day. By far the worst company I have worked for.

Pros

Pizza on friday

Cons

Management, job environment, low pay

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Extraordinary Work Experience

Customer Service Representative (Current Employee) - Orem, UT - April 28, 2017

As a current employee, I have found Alder to provide outstanding work experience. From honing communication skills to learning multifaceted computer skills, to finding opportunities to reach for my best, Alder has provided me with unprecedented opportunities. Alder is a fast-growing company with unusual opportunities for personal advancement and leadership. For those who truly invest in the experience, giving their best, meaningful recognition and genuine opportunities do follow. I've also very much appreciated and enjoyed those I work with, as there are great opportunities to develop meaningful friendships and working relationships here. The hardest part of work at Alder has been the fast-pace of work and the steep learning curve involved at the outset. There is, however, great support offered and no day is ever boring! The most enjoyable part of the job is truly making a difference--for customers, for colleagues, and for the work that needs to be done. I would whole-heartedly recommend working at Alder to anyone wanting to grow, learn, and make a meaningful contribution in their work.

Pros

Always something new to learn; can really make a difference

Cons

Currently no benefits available

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Growing and THRIVING

Customer Service Representative (Current Employee) - Orem, UT - April 28, 2017

"Work hard, play hard" is certainly true with ALDER. Never a dull moment because we are always growing to improve leadership. The environment is fast yet fun. Everyone works together to achieve the same goal. The hardest part of the job is knowing when it's time to go home! There's so much to do, that we feel this sense of loyalty to keep going until it's done. The most enjoyable part about ALDER is the PEOPLE! You can walk into ALDER and see people from different walks of life (the ALDER Melting Pot). It's great!

Pros

Free Friday Lunch, Sups and Managers

Cons

No Benefits

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Fun People, Fun Atmostphere, and Fun Job

Customer Service (Current Employee) - Orem, UT - April 26, 2017

I haven't worked here long but I have loved it! The people I work with are super fun and it makes it easy to come to work everyday. The customers I talk to on the phone are friendly and super nice as well, which makes for a joyful experience. In the office, the supervisors are willing to help when I have questions or concerns.

Pros

Free lunches, fun atmosphere, cool people

Cons

Occasional angry customers

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More than I expected

Customer Service Representative (Current Employee) - Orem, UT - April 26, 2017

There's always something new happening. Understandably so. It's a young company that is still going through growing pains. Which is a good and sometimes bad thing. Good because a there's plenty of opportunity for growth and advancement. Bad because it can be overwhelming with the inconsistent processes and rules. The Managers are awesome. They are very hands on and willing to help whenever we need them.

Pros

Free Friday Lunch, Cool Alder Incentives

Cons

Need a full gym and not just crossfit

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Always growing

Customer Service Representative (Current Employee) - Orem, UT - April 26, 2017

From the moment you start work, you are WORKING. It's fast paced and you are always learning something new. The Managers are awesome (when you are doing what you're supposed to be doing) and always willing to go above and beyond to help. Co-workers are great and sometimes (most times) competitive. The hardest part is the constant change. But, the best part... most of the call center are all friends, so we encourage each other!