Service Technician (Former Employee) – Columbia, SC – August 10, 2017
honestly don't waste your time here. They have no thought of personal time and will send you everywhere in the state and care not when you get home. You will have to call in for numerous issues and have to wait on hold for up to but not limited to 1 hour, for something that only takes 5 mins to take care of. Others had been there longer and thought it would change for them over time... nope different day same treatment same pay. I left the company with 4 other technicians because management basically swept our complaints about being paid per job after they took us off of hourly. Join at your own risk.
Customer Service Representative (Former Employee) – Orem Utah – September 8, 2018
I’ve worked at other call centers before and non of them are perfect, however Alder is by far the worst. The turnover rate is so high that we were pulled out of training early to get more agents on the phone. There is no support from the supervisors. The supervisors have no management training and are all punk kids. I constantly overheard the supervisors and employees talking about how much they hated their jobs, and even though it was a very small call center I watched people quit each day. By far the worst company I have worked for.
Not a good place to work if you aren't a sales rep.
employee (Former Employee) – orem – March 9, 2018
This company doesn't believe it supporting the staff. Anything the staff needs to boost morale, create incentive and and generally do their jobs is not given. Managers who fight for the employees get fired with no notice. The bottom line is the only thing executive managers care about.
Sales Representative (Former Employee) – Texas – February 14, 2018
Typical day starts around 10-11. Meetings are uneventful and range from 2 min to 45 min. Most of the "meetings" are just pep talks and nothing is actually said. Money is great if you consistently sell. Management is casual, but not in a good way. Everyone talks like a frat boy. They also promise a lot of things at start to get you to work for them. Make sure you get everything in writing I did not and they didn't give me even a quarter of what they promised.
Relaxed with time off if meet sales goals. Contractor so tax write offs
required "meeting" pep talks, No benefits, Unproffessional( Too lax )
Team lead Tech Support (Current Employee) – Orem, UT – April 27, 2017
Alder is a fun great place to work. working with friends and people who become friends very quickly. We have great supervisors and management who are hard working. It is a busy job but it is a place that rewards you for your hard work.
Digital Marketing Manager (Current Employee) – Orem, UT – April 25, 2017
Alder is a good company that is growing quickly. There is a lot of opportunity to contribute to the growth and be a meaningful member of the team.
They don't have traditional perks but do offer a free cross-fit gym, snowmobiles, 4-wheelers, and a Top Golf pass. Mostly these perks are used for recruiting purposes but you are able to use them if they're available.
Friday lunch, cross fit gym, good management, growing fast, casual environment
Collections Agent (Current Employee) – Orem, UT – October 24, 2016
Working on the call floor was always something new. I enjoyed working with the other call center agents. The floor managers are very nice and helpful. As for the CEO and the executives I don't have much to say about