ALE Solutions, Inc. Employee Reviews

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5.0
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Quality Workplace
Employee (Former Employee) –  St. Charles, ILJuly 14, 2019
ALE Solutions cares about their employees, however they place a high importance on their image. This is good and bad because they really to administer excellent services and care for their employees, but sometimes the driving force is how the company is perceived.
Overall a great company to work for!
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2.0
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Challenging Job
Landlord Relations Coordinator (Former Employee) –  Saint Charles, ILOctober 9, 2018
I worked in the Long-Term Housing Department. The training left much to be desired and did not adequately prepare me for the rigors of the job. It's very much a clique-y atmosphere, like high school all over again. Lots of politics and back stabbing. Don't work here unless you have no other alternative.
Pros
Free lunches monthly, good compensation and benefits
Cons
Horrible atmosphere, long hours, inadequate training
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5.0
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It's a great entry level opportunity for a pretty unique industry
Hotel Support Specialist (Former Employee) –  Saint Charles, ILSeptember 13, 2018
It's a great entry level opportunity for a pretty unique industry. Great for College grads, interns, temp to hire, etc; The positions here give you a great idea of how to promote and further acclimate to providing customer service. The management is great at positive reinforcement during stressful events when increased business volume arises
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4.0
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Family-owned company with a mission
Specialist (Current Employee) –  Saint Charles, ILAugust 26, 2018
A giant in a niche industry, ALE is dedicated to helping families when their life may have been turned upside-down. Sometimes that makes the job pretty tough, but most employees don't mind the stress, and the company does what it can to improve employee morale when natural disasters occur.
Pros
Good executive team that leads by example, good company mission
Cons
Low pay
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4.0
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ALE is a remarkably fast growing and exciting company
Northeast Regional Manager (Former Employee) –  Boston, MAJune 14, 2018
This company was very small when I started there. They have since grown exponentially and it is attributed to their respected reputation with clients and employees. They are hard working leaders and they expect the same of their team members.
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3.0
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Cliches groups
Account Billing Specialist (Former Employee) –  Saint Charles, ILJune 8, 2018
If the right people like you, you have a job for life.
They can be cliche-ish. But some very nice people also work there. Very fast paced and demanding.
Pros
Small company good benefits
Cons
Not great pay for the demand of work
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2.0
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Too many hours
Relocation Specialist (Current Employee) –  Saint Charles, ILMarch 27, 2018
Would not recommend for a single mother with children. Too many hours. Very young employees who are immature and unprofessional. When meeting above expectation, pay raise is not justifiable.
Pros
Free lunches to work through lunch
Cons
Too many hours and no room for advancement
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1.0
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Terrible company employing horrible people
Security Deposit Assistant (Former Employee) –  St. Charles, ILFebruary 15, 2018
Adjusters - avoid using ALE at all costs. They are not honest and will only refund accounts that are brought to their attention from an adjuster, even if the overpayment is caught internally.
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4.0
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Fast Paced, room for advancement
Hotel Coordinator (Current Employee) –  Saint Charles, ILJanuary 14, 2018
ALE Solutions can be a very quick paced job if you are in the hotel department. You start off with late hours, but if you can prove yourself and become an asset to the team your hours will get better as time goes on. This job can be fairly stressful and is not meant for everybody, however I personally like a quick paced job and I believe it is the perfect fit for me.
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4.0
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Fast paced/not for everyone
Operations Manager (Former Employee) –  Saint Charles, IL 60174September 23, 2017
The benefits of working for ALE are great if you can cope with and get through the sometimes very stressful and overwhelming times. It is a place to work that is not for everyone, but if it fits with you there is a great opportunity for advancement, good benefits, and fun perks. Even though this job didn't work out for me it was still by far one of my favorite places to work. It certainly kept one busy, which is a good thing.
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3.0
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Great starter job
Customer Service Representative (Former Employee) –  Saint Charles, ILJuly 17, 2017
Great place to work if you are fresh out of college and are looking for customer services experience. Good exposure to CRM and great people to work with.
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3.0
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Rapid Growth
Marketing Coordinator (Former Employee) –  Saint Charles, ILJanuary 20, 2017
As a Marketing Coordinator at ALE Solutions I created several marketing pieces, managed tradeshow logistics, helped plan and execute client and employee events. Many of these events included celebrity appearances which I coordinated. I worked closely with the President, Vice President and CEO of ALE Solutions with reporting, presentations, RFP’s, various confidential business matters as well as travel arrangements. I had the task of seeking out unique promotional items for branding and, always, acquiring the best possible price for them. When needed, I developed marketing materials for distribution. I created ALE’s branded folder for promotional flyers as well as redeveloped the look and feel of other informational brochures for the company. I assisted HR with the development of the first company newsletter, company “year book”, Acronym Dictionary and various employee events and morale campaigns.
I had the wonderful opportunity to grow as a professional at ALE Solutions and that is all due to the leadership.
Pros
Growth Opportunity, helping others
Cons
Work-life balance, benefits, salary grade
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1.0
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Terrible management
Receptionist (Former Employee) –  Saint Charles, ILJanuary 19, 2017
This is a stressful chaotic environment. Can be very hostile at times and demanding. The management is very poor and workers are not traded properly. There is a lot of discrimination and sexist behavior coming from management.
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5.0
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account clerk
Accounting Clerk (Temp) (Former Employee) –  Saint Charles, ILJune 28, 2016
• Clerical and administrative support
• Entered and assigned new hotel placement claims
• Assisted with incoming and outgoing company mailing
• Update internal databases spreadsheets and Filing
Exhibited positive attitude and a strong commitment to providing excellent service.
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4.0
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Liked the work, good environment, terrible pay
Security Deposit Assistant (Former Employee) –  St. Charles, ILMarch 14, 2016
I really enjoyed my time with ALE. I wish I would have been able to stay but the pay was nothing to build a life off of. The group I worked with was great but management definitely had their favorite departments which showed. I thought that was unprofessional. Taking breaks was very strict and rigid. Taking time off could be a hassle at times too.
Pros
Great department, Relaxed environment. Friendly people
Cons
Pay, strict breaks
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4.0
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New employee's perspective - joined September '15
New Manager (Current Employee) –  St. Charles, ILMarch 10, 2016
Positives

1. What we do every day: we are trusted to help families, often with nowhere to go, find a roof over their head and provide a friendly, understanding voice on the other end of the phone.

2. The passion of the leadership team to build a strong, vibrant company that cares for employees and clients alike.

3. The team oriented, “whatever it takes” attitude of nearly every employee in the building.

Negatives
While some of the CONs posted may just be unhappy people, many of them have a point. The primary driver behind of nearly ALL of the issues has been the enormous growth the company has experienced.

It simply put too much pressure on a dedicated but undermanned management team. It impacted their ability to hire, train and support their employees to the degree that they would have liked.

The company has invested a considerable amount to address these issues. The organization is beginning to keep pace with its continued growth. If you enjoying truly making a difference, it is a great place to work.
Pros
See below
Cons
See below
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2.0
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Poor management with high school culture
Hotel Department (Current Employee) –  Saint Charles, ILMarch 7, 2016
Half the management team doesn't have a degree or any other experience. They are friends (bartenders/personal trainers) of the owners. It is a VERY high school culture with management and if you get on the bad side of one, you will need to "part ways" with the company for something another employee does daily. They will find a reason to fire you. A lot of gossip and games.

If you offer any kind of improvement you will be told it is not your place and if you speak up again they will let you go.

Employees fear getting fired so they show up to work with fevers and throwing up because management has made statements such as "call ins even with doctors notes can lead to being let go."

Management takes weeks, even months off at time at a time but a request for a day off due to a family reason (funeral with proof) was not approved.

If you are looking for a resume builder (around a year) then it isn;t awful because the co workers are great but management there is lacking.
Pros
Co-workers are great
Cons
immature and poor management, poor hours, low pay
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5.0
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The place to be!
Hotels (Current Employee) –  St. Charles, ILFebruary 25, 2016
I started with ALE almost a year ago and the changes that have taken place in the past 9 months are amazing. The owners really care about maintaining our culture and brand and have created an amazing open work environment. If you are looking for a great place to not just have a job but start a career path look no further!
Pros
Rewarding experiences every day, free lunches, crazy Christmas party!
Cons
Stressful, fast paced
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5.0
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Overall a great company to work for with excellent benefits
National Account Manager Assistant (Current Employee) –  Saint Charles, ILNovember 30, 2015
Great entry level positions available with paid time off. Offers competitive opportunities to move up in the company. Emerging company that allows the chance to succeed.
Pros
Paid vacation and heath insurance
Cons
Stressful at times with call volume
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5.0
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Fun workplace
Hotel Coordinator Assistant (Former Employee) –  Saint Charles, ILOctober 22, 2015
Fun workplace. Helped people who went through natural disasters and placed them into hotels and homes. Would have events on holidays.
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Overall rating

3.0
Based on 41 reviews
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Ratings by category

2.8Work/Life Balance
3.3Compensation/Benefits
3.1Job Security/Advancement
2.7Management
2.9Culture

Ratings from women

2.8InHerSight Score

2.3Personal Development

3.9Career Opportunities

2.5Family Support

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